Photoshop install fails

New Here ,
May 29, 2021 May 29, 2021

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Hi! I got a new computer and have a creative cloud account; I signed in, downoaded the Creative Cloud app fine but can't seem to install photoshop. Is there a way to see in your account how many computers you've installed it on in the past? And it's not giving me any specific error message, just "Retry" over and over -- is this the typical behavior if you've installed on two computers already? (If so -- note to your developers, would be good to provide a way to get these details :))

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Adobe Community Professional ,
May 29, 2021 May 29, 2021

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Is your firewall or antivirus blocking it?

Does your computer meet the minimum requirements?

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New Here ,
May 30, 2021 May 30, 2021

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I don't think so, since it downloaded the creative cloud app part just
fine. And definitely meets the minimum requirements, it's a new macbook pro
and I haven't loaded it up with big files yet 🙂

I'll try again today and perhaps uninstall from my previous computer,
though I'm terribly afraid that then I won't have access to it at all!

--
Kim Ware

[Personal information removed by moderator.]

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