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Photoshop taking forever to install.

New Here ,
May 25, 2020

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I started installing photoshop yesterday and after 4 hours of waiting, it didnt download past 82%. I did some research and there were a few people with a similar problem and the responses they got were to try installing the app through the Creative Cloud. So I scrapped the original download and restarted it through the Creative Cloud. i waited for 45 mins and it didnt progress past 8% complete. Any ideas why this is? 

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Creative Cloud, Installation, New user

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Photoshop taking forever to install.

New Here ,
May 25, 2020

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I started installing photoshop yesterday and after 4 hours of waiting, it didnt download past 82%. I did some research and there were a few people with a similar problem and the responses they got were to try installing the app through the Creative Cloud. So I scrapped the original download and restarted it through the Creative Cloud. i waited for 45 mins and it didnt progress past 8% complete. Any ideas why this is? 

TOPICS
Creative Cloud, Installation, New user

Views

498

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May 25, 2020 0
Adobe Employee ,
May 26, 2020

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Brooke402, sorry you are encountering so many problems installing Photoshop CC.  Please check the install log to determine why the installation is getting stuck. For information on how to locate and interpret the install log see  https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-log-files.html.

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May 26, 2020 0