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Photoshop update Error Code 184

Explorer ,
Jul 26, 2020

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Hello!

 

I got a message to update Photoshop v 21.2.1 but it did not work, and now I don't have access to Photoshop at all!!!!! I do need help, I'm a photographer and have deadlines to deliver some works.

 

I got this log:

 

Exit Code: 184
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 2 error(s), 4 warnings(s) 

FATAL: Error (Code = 184) executing in command 'MoveFileCommand' for package: 'AdobePhotoshop21-Core_x64', version:21.2.1.265
FATAL: Error occurred in install of package (Name: AdobePhotoshop21-Core_x64 Version: 21.2.1.265). Error code: '184'
ERROR: CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0
ERROR: CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0
WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Photoshop 2020\CRWindowsClientService.exe". Error 5 Access is denied.
WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Photoshop 2020\CRLogTransport.exe". Error 32 The process cannot access the file because it is being used by another process.
WARN: File C:\Program Files\Adobe\Adobe Photoshop 2020\CRLogTransport.exe locked with Process CRWindowsClientService.exe
WARN: Unable to move file at "C:\adobeTemp\ETR6D2D.tmp\1\Application\CRLogTransport.exe" to "C:\Program Files\Adobe\Adobe Photoshop 2020\CRLogTransport.exe" Error 32 The process cannot access the file because it is being used by another process.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.
-------------------------------------------------------------------------------------file:///C:/Users/Owner/AppData/Local/Temp/%7BF6A841B5-8F6C-4EDA-9BFA-11DA3F3E99A7%7D/Summary.htm 
Adobe Community Professional
Correct answer by Just Shoot Me | Adobe Community Professional

Your only option may be to use the CC Cleaner Tool to Wipe out at least Ps and then reinstall.

 

Can you open the Creative Cloud Desktop app and possibly uninstall and reinstall Ps? Give that a try first.

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Photoshop update Error Code 184

Explorer ,
Jul 26, 2020

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Hello!

 

I got a message to update Photoshop v 21.2.1 but it did not work, and now I don't have access to Photoshop at all!!!!! I do need help, I'm a photographer and have deadlines to deliver some works.

 

I got this log:

 

Exit Code: 184
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 2 error(s), 4 warnings(s) 

FATAL: Error (Code = 184) executing in command 'MoveFileCommand' for package: 'AdobePhotoshop21-Core_x64', version:21.2.1.265
FATAL: Error occurred in install of package (Name: AdobePhotoshop21-Core_x64 Version: 21.2.1.265). Error code: '184'
ERROR: CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0
ERROR: CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0
WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Photoshop 2020\CRWindowsClientService.exe". Error 5 Access is denied.
WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Photoshop 2020\CRLogTransport.exe". Error 32 The process cannot access the file because it is being used by another process.
WARN: File C:\Program Files\Adobe\Adobe Photoshop 2020\CRLogTransport.exe locked with Process CRWindowsClientService.exe
WARN: Unable to move file at "C:\adobeTemp\ETR6D2D.tmp\1\Application\CRLogTransport.exe" to "C:\Program Files\Adobe\Adobe Photoshop 2020\CRLogTransport.exe" Error 32 The process cannot access the file because it is being used by another process.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.
-------------------------------------------------------------------------------------file:///C:/Users/Owner/AppData/Local/Temp/%7BF6A841B5-8F6C-4EDA-9BFA-11DA3F3E99A7%7D/Summary.htm 
Adobe Community Professional
Correct answer by Just Shoot Me | Adobe Community Professional

Your only option may be to use the CC Cleaner Tool to Wipe out at least Ps and then reinstall.

 

Can you open the Creative Cloud Desktop app and possibly uninstall and reinstall Ps? Give that a try first.

TOPICS
Creative Cloud

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81

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Jul 26, 2020 0
Adobe Community Professional ,
Jul 26, 2020

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Your only option may be to use the CC Cleaner Tool to Wipe out at least Ps and then reinstall.

 

Can you open the Creative Cloud Desktop app and possibly uninstall and reinstall Ps? Give that a try first.

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Jul 26, 2020 0
Explorer ,
Jul 28, 2020

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That's exatly what I did and it worked, thank you!!!

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Jul 28, 2020 0
Most Valuable Participant ,
Jul 26, 2020

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Jul 26, 2020 1