Photoshop update failed - uninstalled and now can't reinstall

New Here ,
Mar 21, 2017 Mar 21, 2017

Copy link to clipboard

Copied

I have updates for cc2017 that have failed.. one being photoshop and the other AI.  I tried uninstalling photoshop through the Creative cloud and it didn't properly install on the computer as it's still listed under program files / adobe and when I try to install it it fails because the folder already exists.

Exit Code: 145

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 1 warnings(s)

FATAL: Error (Code = 145) executing in command 'MoveDirectoryCommand' for package: 'AdobePhotoshop18-Core_x64', version:18.0.1.29

FATAL: Error occurred in install of package (Name: AdobePhotoshop18-Core_x64 Version: 18.0.1.29). Error code: '145'

WARN: Target directory already exists: 'C:\Program Files\Adobe\Adobe Photoshop CC 2017'

I can't delete the folder because even in administrator mode in Windows 10 it says I don't have permission.

So I'm stuck.. I can't delete the folder, I can't install photoshop and when I update Illustrator It says the same thing it fails because the folder already exists. 

FATAL: Error (Code = 145) executing in command 'MoveDirectoryCommand' for package: 'AdobeIllustrator21-Core', version:21.0.2.242

FATAL: Error occurred in install of package (Name: AdobeIllustrator21-Core Version: 21.0.2.242). Error code: '145'

WARN: Target directory already exists: 'C:\Program Files\Adobe\Adobe Illustrator CC 2017\Support Files\Contents\Windows'

-------------------------------------------------------------------------------------

Any ideas what to do?

TOPICS
Creative Cloud

Views

990

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Community Professional , Mar 21, 2017 Mar 21, 2017
Adobe Creative Cloud desktop application lists uninstalled Adobe apps as up to date if you get to solution 4, do this:uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.htmlthen uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.htmlclean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.htmlrestart your computer (don't skip this)reinstall the cc...

Likes

translate

Translate

Translate
Adobe Community Professional ,
Mar 21, 2017 Mar 21, 2017

Copy link to clipboard

Copied

Adobe Creative Cloud desktop application lists uninstalled Adobe apps as up to date

if you get to solution 4, do this:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

use the desktop app to install your cc programs/trials

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 22, 2017 Mar 22, 2017

Copy link to clipboard

Copied

Your instructions worked!  just loading everything back in now and photoshop just installed.

Yay!

Thank you!

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 22, 2017 Mar 22, 2017

Copy link to clipboard

Copied

you're welcome.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 25, 2017 Mar 25, 2017

Copy link to clipboard

Copied

Well I spoke too soon.  Everything installed except Dreamweaver, the one program I need.  It the same error.  The file already exists.  So I uninstalled everything all over again and ran the cleaner and tried the whole thing over again and dreamweaver fails again.  Same reason.  The cleaner for some reason is not deleting the CC 2017 dreamweaver file and I can't reinstall it.

I can't manually delete it. I'm not sure what to do.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 25, 2017 Mar 25, 2017

Copy link to clipboard

Copied

are you using the uninstaller before cleaning?

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 26, 2017 Aug 26, 2017

Copy link to clipboard

Copied

Will this erase all of my Lightroom Images? 

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Aug 27, 2017 Aug 27, 2017

Copy link to clipboard

Copied

no

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 10, 2021 Mar 10, 2021

Copy link to clipboard

Copied

This worked for me for Photoshop.  I rebooted after the cc uninstall though and didn't run the clean step, because it was too confusing and I didn't want do delete my other apps.

 

Thx for the steps.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 11, 2021 Mar 11, 2021

Copy link to clipboard

Copied

you're welcome.

 

p.s. for otherse, the updated steps are:

 

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 21, 2017 Mar 21, 2017

Copy link to clipboard

Copied

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines