Photoshop v 21.2.4 update failed

Contributor ,
Sep 29, 2020 Sep 29, 2020

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The Photoshop v 21.2.4 update failed.  I retried and it failed again.   No error code displayed.  OS is Windows 10 Pro.  The previous installation has been totally eliminated.

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correct answers 1 Correct Answer

Contributor , Sep 29, 2020 Sep 29, 2020
I was able to solve the problem by repairing the Creative Cloud app and then installing Photoshop 21.2.4.  Things seem to work but I have not done an extensive test. FYI the Windows version is 1909 (OS Build 18363.693)

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LEGEND ,
Sep 29, 2020 Sep 29, 2020

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What Exact version of Win 10 Pro.

 

Go to the Start button and Type Winver and select winver.exe. Post what is says.

 

2020-09-29 10_09_00-About Windows.png

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Contributor ,
Sep 29, 2020 Sep 29, 2020

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I was able to solve the problem by repairing the Creative Cloud app and then installing Photoshop 21.2.4.  Things seem to work but I have not done an extensive test.

 

FYI the Windows version is 1909 (OS Build 18363.693)

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New Here ,
Sep 29, 2020 Sep 29, 2020

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How did you repair the Creative Cloud app? I'm having the same problem. It won't update. I couldn't find the winver.exe, but here's the information. HELP! 

Windows.jpg

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New Here ,
Sep 29, 2020 Sep 29, 2020

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Well, I found the page with the Windows 10 info. Finally. Windows2.jpg

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