Photoshop [Why are monthly payments continuing since I cancelled my plan?]

Mar 15, 2020

Copy link to clipboard

Copied

In December 2019, I activated the Photo 20GB plan (serialNo: REMOVED). By the legal deadline of 14 days, I canceled it. You did not send me the money and I received a further payment of 11.99 € per month in March 2020. I wanted to cancel the program, but you risked a fine of 47 €. Why, when I canceled the program in December 2019 ???

 

[personal information removed for your protection]
[This is a public forum, not Adobe support, please do not post personal information]

TOPICS
New user

Views

90

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Photoshop [Why are monthly payments continuing since I cancelled my plan?]

Mar 15, 2020

Copy link to clipboard

Copied

In December 2019, I activated the Photo 20GB plan (serialNo: REMOVED). By the legal deadline of 14 days, I canceled it. You did not send me the money and I received a further payment of 11.99 € per month in March 2020. I wanted to cancel the program, but you risked a fine of 47 €. Why, when I canceled the program in December 2019 ???

 

[personal information removed for your protection]
[This is a public forum, not Adobe support, please do not post personal information]

TOPICS
New user

Views

91

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 15, 2020 0
Most Valuable Participant ,
Mar 15, 2020

Copy link to clipboard

Copied

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 15, 2020 1
Adobe Community Professional ,
Mar 15, 2020

Copy link to clipboard

Copied

Did you cancel online?

Is it reflected in your online account page?

Log-in below.

https://account.adobe.com/plans

 

If not, what is the Adobe Case number from when you cancelled your subscription?

Scroll down to Support and click on View Support History.  If you still need help, click on Contact Adobe and ask for a billing agent.

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 15, 2020 0