Photoshop won't install and does not give error message

[taylorp59203298]

I recently purchased the photography plan (includes Lightroom and Photoshop). Lightroom installed properly onto my MacBook. However, when I click install for Photoshop, the loading bar jumps from 0% directly to 99%. I get the banner notification that the installation was successful, but the Photoshop app drops back down to the "install" section. I do not get an error message or any indicator that there is a problem. I've tried clicking download from Adobe in Safari and install from the Creative Cloud window but it continues to do the same thing. How can I get Photoshop to download?

[kglad · Accepted solution]

make sure your os is 10.10 or better is you're trying to install ps cc 2017.

if it is and you see that problem,

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

use the desktop app to install your cc programs/trials