I have 6 GB free space. Instalation fails. I have restarted and tried again with no luck. Help.
what's your os and version?
are you using the cc desktop app to install photoshop?
what exactly does the error message say?
Yes I am using CC Desktop
Just says "Installation Failed" after it gets to about 4%
It has a button that says "retry" and that just produces the same result.
4gb is the minimum needed hd space, so double check that you have 6 gb (and you can assume you're going to have problems soon, even if you shoehorn photoshop onto your computer now).
first, reset the cc app:
to reset the cc desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
if that fails, try to repair
if that fails go ahead and uninstall/reinstall per the above link
if that fails, do a clean cc install following each applicable step:
uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials
Thank you. I will try these and follow up a bit later.
So it could be a storage issue... I don't understand where all my storage is because my docs/files are probably about 6 GB total and I have 120 GB drive with no crazy software except the minimum Creative Cloud for design.
It wasn't opening saying scratch disks were full so I uninstalled, cleaned some hard drive space and then couldn't get it to reinstall.
I will try these suggestions. Thanks!
adobe programs are not known for being minimal resource users. good luck.
I was able to get it to install. I reset the desktop app. I am working on a project off of ID2020 (not my decision) so I uninstalled ID2021 and then tried and Photoshop installed. Thank you so much for your help!!!!