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Plan cancellation

New Here ,
Mar 18, 2020

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Hi Adobe,

Is it still being held as a hard-line for monthly plans to pay a cancellation fee? I signed up for the plan for a class months ago, didn't know (didn't read) that there would be a cancellation fee. Here we are in COVID, I'm trying to save money, and I have to still pay $20 to cancel the subscription that I haven't used in months? I get that you guys need money, but you've got a lot more than we do.

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Plan cancellation

New Here ,
Mar 18, 2020

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Hi Adobe,

Is it still being held as a hard-line for monthly plans to pay a cancellation fee? I signed up for the plan for a class months ago, didn't know (didn't read) that there would be a cancellation fee. Here we are in COVID, I'm trying to save money, and I have to still pay $20 to cancel the subscription that I haven't used in months? I get that you guys need money, but you've got a lot more than we do.

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Mar 18, 2020 0
Most Valuable Participant ,
Mar 18, 2020

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You signed a contract for a one year subscription when you "clicked to agree" to the terms

 

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

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Mar 18, 2020 0
Peru Bob LATEST
Adobe Community Professional ,
Mar 18, 2020

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I've moved this from the Feedback forum (which is the forum for feedback about the forums) to the Get Started forum.

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Mar 18, 2020 0