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PLEASE CAN ANYONE HELP WITH SYNCING?

New Here ,
Mar 12, 2020

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Hi, I am not an IT pro, so I can only explain in my own words.  Please bear with me and ask any questions to clarify. It seems like it should be very easy to work out, so I don't know what I am doing wrong.

Laptop, with Win 10; Adobe CC on which I mainly use Illustrator; I have work and photos which I can view in LIBRARIES in my CC Account on the Adobe Website.  I am working on an illustration and just want to add photos which I have saved in my Libraries. I created new folders within Libraries to make them easier to find.  I could not find a way to get them into FILES, which has a sync option (and these show on my Laptop under Creative Cloud FILES)

Illustrator doesn't show the updated folders, but does show older files under LIBRARY. I am not sure if this is because of update delay, or I am doing something wrong, but it's been over an hour now and I've shut down Illustrator and opened it again many times.  If I could find a way to sync them to my laptop so I can place them, this doesn't matter.

So, I suppose my questions are: how the hell do I sync my LIBRARY files to my laptop so I can access them?  Why is there no sync option? (only options are share)

or, how can I copy my LIBRARY folder that I want, to my FILES folder (which has the sync option)?

I stopped CC from running at start up because my system is running very slow and so I stopped apps I didn't use every day.  But this shouldn't make a difference should it? 

Thanks for any insight, I am very frustrated.

 

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PLEASE CAN ANYONE HELP WITH SYNCING?

New Here ,
Mar 12, 2020

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Hi, I am not an IT pro, so I can only explain in my own words.  Please bear with me and ask any questions to clarify. It seems like it should be very easy to work out, so I don't know what I am doing wrong.

Laptop, with Win 10; Adobe CC on which I mainly use Illustrator; I have work and photos which I can view in LIBRARIES in my CC Account on the Adobe Website.  I am working on an illustration and just want to add photos which I have saved in my Libraries. I created new folders within Libraries to make them easier to find.  I could not find a way to get them into FILES, which has a sync option (and these show on my Laptop under Creative Cloud FILES)

Illustrator doesn't show the updated folders, but does show older files under LIBRARY. I am not sure if this is because of update delay, or I am doing something wrong, but it's been over an hour now and I've shut down Illustrator and opened it again many times.  If I could find a way to sync them to my laptop so I can place them, this doesn't matter.

So, I suppose my questions are: how the hell do I sync my LIBRARY files to my laptop so I can access them?  Why is there no sync option? (only options are share)

or, how can I copy my LIBRARY folder that I want, to my FILES folder (which has the sync option)?

I stopped CC from running at start up because my system is running very slow and so I stopped apps I didn't use every day.  But this shouldn't make a difference should it? 

Thanks for any insight, I am very frustrated.

 

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Adobe Community Professional ,
Mar 12, 2020

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I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Get Started forum so that proper help can be offered.

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Adobe Community Professional ,
Mar 12, 2020

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Are you logged-in to your Creative Cloud account on both devices?

See Cloud Storage for more details

https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

 

 

 

Nancy O'Shea, ACP
Alt-Web.com

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New Here ,
Mar 12, 2020

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I am only on my laptop. No other device.

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New Here ,
Mar 12, 2020

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Logged into my acvount on laptop and want to sync to same laptop. Somewhere there must be an option to.sync the Libraries?

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Adobe Community Professional ,
Mar 12, 2020

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Open your Creative Cloud desktop app.

Click the gear icon (settings).

Click on Sync.

 

 

Nancy O'Shea, ACP
Alt-Web.com

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New Here ,
Mar 12, 2020

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Hi. I did that. But there is no option to sync libraries! Files sync, but not libraries. All my work is in libraries. How can i sync it...pleaseeeee?

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Adobe Community Professional ,
Mar 12, 2020

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Open your browser and log-in at this URL

https://assets.adobe.com/libraries

 

Nancy O'Shea, ACP
Alt-Web.com

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New Here ,
Mar 12, 2020

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Yes, and everything is there. Is there an option to choose sync ALL from here?

Only files folder syncs, and there seems to be no work around, ie. to copy from Libraries folder to Files folder (so it syncs)

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Adobe Community Professional ,
Mar 12, 2020

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Open Illustrator Libraries Panel. 

  • Click Window > Libraries.
  • In the Brushes panel (F5), click the Libraries panel icon.

What do you see?

https://helpx.adobe.com/illustrator/using/creative-cloud-libraries-sync-share-assets.html

 

 

Nancy O'Shea, ACP
Alt-Web.com

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New Here ,
Mar 12, 2020

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Since i started posting, all the library files now showing in illustrator panel. I guess that was just a delay. 

At least i can access them there. 

No one know why only files are synced to CC folders, and not Libraries? Don't worry if not. I can at least work with them via AI. 

Thanks

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Adobe Community Professional ,
Mar 12, 2020

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Everyone has their own workflow.  I'm in the habit of saving my work files to my primary hard drive on which I have a CC folder that syncs to the  Creative Cloud for collaborating and syncing to other devices. I also have redundant backups of my work files on separate cloud servers just in case.   I rarely use Libraries except for swatches, brushes, fonts and Stock assets. 

 

Nancy O'Shea, ACP
Alt-Web.com

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