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Please cancel my free trial subscription

Community Beginner ,
Mar 15, 2019

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I signed up for an annual plan for one of the Creative Cloud Photography plan Free Trial runs today.

Now I want to cancel my free trial, but I can't find how to do it online.

It always says "You’ll be able to manage your plan shortly", I can't find anything like "Manage Plan".

Please help!

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Please cancel my free trial subscription

Community Beginner ,
Mar 15, 2019

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I signed up for an annual plan for one of the Creative Cloud Photography plan Free Trial runs today.

Now I want to cancel my free trial, but I can't find how to do it online.

It always says "You’ll be able to manage your plan shortly", I can't find anything like "Manage Plan".

Please help!

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Mar 15, 2019 0
Enthusiast ,
Mar 15, 2019

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Mar 15, 2019 0
Community Beginner ,
Mar 15, 2019

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Yes, I did. But there is no such "Manage Plan" button in my account page.

There's only a "View Plan" button. And it says "You’ll be able to manage your plan shortly."

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Mar 15, 2019 0
Community Beginner ,
Mar 15, 2019

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OK, after about two hours waiting. Now I can see the "Manage Plan" button, and I can finally cancel the plan.

Thank you teachbit

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Mar 15, 2019 1
New Here ,
Mar 15, 2019

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I ended my free trial and cancelled my account but I was still charged. I can’t seem to get my money back though.

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Mar 15, 2019 0
Community Beginner ,
Mar 15, 2019

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I think you'd better contact support directly to ask for a refund.

My free trial was successfully canceled, and they didn't charge from my CC. And I only used one day of the free trial.

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Mar 15, 2019 0
New Here ,
Mar 15, 2019

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I didn’t even use one day of my trail. I saw that it wasn’t able to do what I needed done so I cancelled it the same day. I thought it just wouldn’t charge me but it did anyway. I tried calling support a couple of times, I got hung up on by one person!

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Mar 15, 2019 0
New Here ,
Apr 20, 2020

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  1. Cancel subscription 

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Apr 20, 2020 0
Most Valuable Participant ,
Apr 20, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

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Apr 20, 2020 1