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Please fix a bug: Memory Access Violation (Exit code: -1073741819; Error code: '183')

New Here ,
Oct 12, 2019 Oct 12, 2019

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Hi,

 

I feel I must complain about the installers of Creative Cloud and the Apps.

Updating Creative Cloud fails with the following errors:

 

-------------------------------------- Summary --------------------------------------
- 2 fatal error(s), 0 error(s), 1 warnings(s)

FATAL: Error (Code = 183) executing in command 'RunProgramCommand' for package: 'CC-Library-mul', version:3.4.3.14
FATAL: Error occurred in install of package (Name: CC-Library-mul Version: 3.4.3.14). Error code: '183'
WARN: Program "C:\Program Files (x86)\Common Files\Adobe\Creative Cloud Libraries\libs\node.exe" failed with exit code: -1073741819
-------------------------------------------------------------------------------------

 

Installing Creative Cloud Apps also fails with the same exit code.


Please focus on "exit code: -1073741819" because "Error code: '183'" is superficial and gives us no information.
The exit code "-1073741819" is about Memory Access Violation (MAV) because -1073741819 is equivalent to 0xC0000005.

MAV is usually due to a software bug in handling memory, typically an invalid or even null pointer that causes memory access without allocation or permission.


So many users have claimed this problem for a long time but the problem has not been solved.

I feel that Adobe should take this problem seriously and launch a project to fix the software.


I am really dissatisfied with this problem but do not want to get a refund.
I wanted to use Creative Cloud Apps because I paid for them.
I paid for Creative Cloud Apps because I wanted to use them.


Please look into this problem and fix the software as soon as possible.

 

(I posted this here to share information with other users)

TOPICS
Creative Cloud , Installation

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Explorer ,
Jun 19, 2020 Jun 19, 2020

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I keep getting that very error now when I'm trying to install an update on an extension/plugin Motion v3 for After Effects.

-- * -- [sarcasm] Tiny font size and no colour coding in Adobe apps? What a fantastic idea! [/sarcasm] --*--

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