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Please help. I purchased and use regularly adobe DC pro c...

New Here ,
Apr 26, 2020

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Please help. I purchased and use regularly adobe DC pro connected to work email. I accidently opened a trial with my personal email and now I cannot get to my paid account. The trial window keeps opening with the personal email address listed. Is there a way to remove the trial so I can use my paid version? I obviously don't want to start a trial for a product I have and have paid for. Thank you. (mac os mojave 10.14.16) -- is there a way to identify the free trial on my machine and delete or uninstall it without removing the paid subscription?

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Please help. I purchased and use regularly adobe DC pro c...

New Here ,
Apr 26, 2020

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Please help. I purchased and use regularly adobe DC pro connected to work email. I accidently opened a trial with my personal email and now I cannot get to my paid account. The trial window keeps opening with the personal email address listed. Is there a way to remove the trial so I can use my paid version? I obviously don't want to start a trial for a product I have and have paid for. Thank you. (mac os mojave 10.14.16) -- is there a way to identify the free trial on my machine and delete or uninstall it without removing the paid subscription?

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Apr 26, 2020 0
jane-e LATEST
Adobe Community Professional ,
Apr 27, 2020

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Try signing out, then sign in with your work email. And be sure to cancel the free trial first, as it will roll into a paid file after seven days.

~ Jane

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Apr 27, 2020 0