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Please make switching accounts seamless

Community Beginner ,
Nov 15, 2017

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As a Creative Director I have an Adobe ID associated to my company email and have a full Adobe CC licence.
As a Photographer, I have subscribed to the new Lightroom CC with my personal Adobe ID.

The procedure to switch from one account to the other is absolutely painful and makes me want to just not use Lightroom CC at all (and it's the same with other photographers I know). This becomes particularly excruciating when I travel, because I can keep the 2 IDs separate on different workstations when in the office/home, but I would only have one laptop when travelling (or even when I get back and may want to continue editing a picture on my working machine, because it makes more sense to edit in on the 27'' Retina than on the 13'' laptop). That's my case but it seems from yearly-going conversations that this is a much requested feature.


With the CC app always on I'm sure it shouldn't be much of an issue to verify on the spot whether I'm launching an application for which the active ID doesn't have a licence, and then simply switch by clicking on my avatar and select the right one (or even simply recognise and decide which account to activate according on the application I'm using). Even, if both accounts have a Lightroom CC subscription, let me decide where to upload the photo I'm editing case by case.

Multiple accounts are becoming the norm and not just for individuals but for businesses as well, so please make the switch as seamless and simple as possible. The way it's handled now makes no practical or commercial sense.
I realise this is more a feature request than a request to the community, so let's try to ask... Does anybody know if a good solution is already available? How do you guys handle multiple IDs on one machine right now?

Cheers!

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Please make switching accounts seamless

Community Beginner ,
Nov 15, 2017

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As a Creative Director I have an Adobe ID associated to my company email and have a full Adobe CC licence.
As a Photographer, I have subscribed to the new Lightroom CC with my personal Adobe ID.

The procedure to switch from one account to the other is absolutely painful and makes me want to just not use Lightroom CC at all (and it's the same with other photographers I know). This becomes particularly excruciating when I travel, because I can keep the 2 IDs separate on different workstations when in the office/home, but I would only have one laptop when travelling (or even when I get back and may want to continue editing a picture on my working machine, because it makes more sense to edit in on the 27'' Retina than on the 13'' laptop). That's my case but it seems from yearly-going conversations that this is a much requested feature.


With the CC app always on I'm sure it shouldn't be much of an issue to verify on the spot whether I'm launching an application for which the active ID doesn't have a licence, and then simply switch by clicking on my avatar and select the right one (or even simply recognise and decide which account to activate according on the application I'm using). Even, if both accounts have a Lightroom CC subscription, let me decide where to upload the photo I'm editing case by case.

Multiple accounts are becoming the norm and not just for individuals but for businesses as well, so please make the switch as seamless and simple as possible. The way it's handled now makes no practical or commercial sense.
I realise this is more a feature request than a request to the community, so let's try to ask... Does anybody know if a good solution is already available? How do you guys handle multiple IDs on one machine right now?

Cheers!

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Feature request

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Adobe Community Professional ,
Nov 15, 2017

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to switch you simply sign out of one adobe id and sign in to another, correct?

http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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Community Beginner ,
Nov 15, 2017

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Well, technically. The whole experience is
a) You get a popup message warning you that you are deactivating all the CC applications, stop file syncing, remove Typekit fonts, etc (which I should probably only have to acknowledge one time, not every time)
b) You're logged out, but the window is closed so you have to go back to the system bar, find and click the CC icon and sign up again
c) This doesn't seem to be doable when offline and will also trigger the download of everything that was removed with the previous logout, which is also causing unnecessary bandwidth consumption... In my travelling case, it might be quite an issue, as this includes all RAW files in Lightroom CC as well (maybe keep all in the cloud and only give me a small thumbnail at 60% compression, then I choose which one to download?)
d) Whatever ID was active in the browser it will still be active and any click to "manage account" would require to go through the steps again, and then again (surely Adobe could push any change with websockets). Some screens, like "complete your registration", would also have the email field disabled with no ways of changing it other than open another window, go to the Adobe website and logout.

In my message I didn't say the switch was not at all possible, but that it is not as seamless or issue-free as it could (and maybe should) be.

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Community Beginner ,
Jun 30, 2020

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Tried this, it's a poor experience, if you have to switch between multiple times a day. Sorry, switch account should be a no-brainer, especially, since Adobe has moved everything as a subscription only, cloud enabled model. I'm wondering why is this an afterthought? 

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Community Beginner ,
Nov 15, 2017

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Maybe I shouldn't even be switching.
Both profiles could be active in the background through the CC app, then upon launching Lightroom CC or any other application it should be application itself that verifies which ID to use, and if both have a valid subscription, let me choose the ID to use and then require to relaunch to switch.

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Adobe Community Professional ,
Nov 15, 2017

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you can request that here, Feature Request/Bug Report Form

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New Here ,
Apr 03, 2018

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I have to say I have a very similar experience - I have one machine (Imac) at work - I freelance in film, so we have to provide our own equipment. Then I have another IMac for my home studio, and a laptop for visiting clients/presentations. I have to continually switch between the three computers, even though I use them all for my business. I understand under license the amount is only 2 computers, but realistically, this is just a pain in the ass to switch. The switch should be located in the Cloud App icon drop down under settings - simply giving the option to switch license between computers. That would be so much easier and quicker. But currently, the process is long and involves logging into the desktop dashboard, as you've described.

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New Here ,
Apr 26, 2020

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Actually, I wouldn't mind logging off and back on if it didn't take so damn long.

 

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New Here ,
May 06, 2020

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I have a similar situation. I just joined a new company, and my manager allowed me to purchase CC as I need it for work. Currently I am waiting for my PCARD to arrive in the mail so that I can use it to purchase for the annual subscription. Since I already have an Adobe ID, so I used that existing (personal) Adobe ID to download for the 7-days free trial on my work laptop. I'm wondering whether I would be better off if I should just create a new "Adobe ID" associated with my (new) work email address, instead of using my existing "personal" Adobe ID for the free trial? Any thoughts?

 

For sure after I get my PCARD then I will use it to purchase the annual CC subscription but keep wondering if I would run into trouble to switch accounts later...

Thanks!

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Community Beginner ,
May 07, 2020

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I did discover that as soon as the profile picture changes, I am using the new account. I don't have to wait for Creative Cloud to do whatever it is doing (and which I couldn't care less). 

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Adobe Community Professional ,
May 07, 2020

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I am in exactly the same situation.
There are a CC account given by the company and a CC account contracted with Plaibae separately.
Certainly it may be convenient if you can switch seamlessly, but this time there is a risk that other problems will occur (when using on a shared PC, e-mail address will be leaked to others). think.
As others have pointed out, there may be some inconveniences by logging out once and logging in again with another account, but I think that the current method has a more secure side ..


TkfY(ACP),JAPAN

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Community Beginner ,
Jun 30, 2020

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Yes, please. Adobe has moved everything online as a subscription model. Users create apps that helps manage things for other customers, improve user experience. Why should this be an afterthought here ? So, I tried signing out and signing back in. There's a 2FA, and then sign in - at least 6 steps. Now imagine switching between logins multiple times a day. This should be done ASAP, IMHO. 

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Adobe Community Professional ,
Jul 02, 2020

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