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Poor Business Practice

New Here ,
Jan 26, 2018

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I would like to comment on the way you tried to trap me as a customer and charged me £29 to leave your service.

The carrot on a stick method of: "SWITCH TO THIS PLAN and the £29.64 cancellation fee is waived" has no information on what happens after the 60 days at the point of offer and no information was easy to find as to what this meant.

Charging for a Digital Service which isn't going to be delivered for 50% of the remainder of the cost of a contract is also ridiculous. The automated deletion of my account cannot cost you anything apart from my future business.

Although I am still a customer provided through work and the only reason I cancelled my personal account I will make a point of not returning to the CC style payment method in future for any of your products if I have to on a personal basis.

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

these are user-to-user forums.

you can use Feature Request/Bug Report Form

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Poor Business Practice

New Here ,
Jan 26, 2018

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I would like to comment on the way you tried to trap me as a customer and charged me £29 to leave your service.

The carrot on a stick method of: "SWITCH TO THIS PLAN and the £29.64 cancellation fee is waived" has no information on what happens after the 60 days at the point of offer and no information was easy to find as to what this meant.

Charging for a Digital Service which isn't going to be delivered for 50% of the remainder of the cost of a contract is also ridiculous. The automated deletion of my account cannot cost you anything apart from my future business.

Although I am still a customer provided through work and the only reason I cancelled my personal account I will make a point of not returning to the CC style payment method in future for any of your products if I have to on a personal basis.

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

these are user-to-user forums.

you can use Feature Request/Bug Report Form

TOPICS
Creative Cloud

Views

130

Likes

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Jan 26, 2018 0
Adobe Community Professional ,
Jan 26, 2018

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these are user-to-user forums.

you can use Feature Request/Bug Report Form

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Jan 26, 2018 0
New Here ,
Jul 16, 2020

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indeed this business is totally cheating people out of their hard earned money. Need to boycott their products. 

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Jul 16, 2020 0