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Pop Up Notice for CS5 Service Manager

New Here ,
Aug 11, 2017

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Hi,

I subscribed to Adobe Cloud now.

Every time I start my computer, i get a popup notice:

To open "CS5ServiceManager" you need to install the legacy Java SE 6 runtime.

How do I get rid of this popup notice?

Thanks,

JoAnn

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

uninstall cs5.

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Pop Up Notice for CS5 Service Manager

New Here ,
Aug 11, 2017

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Hi,

I subscribed to Adobe Cloud now.

Every time I start my computer, i get a popup notice:

To open "CS5ServiceManager" you need to install the legacy Java SE 6 runtime.

How do I get rid of this popup notice?

Thanks,

JoAnn

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

uninstall cs5.

Views

4.3K

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Aug 11, 2017

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uninstall cs5.

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New Here ,
Sep 08, 2018

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I did this to my best knowledge and still can't get rid of the popup

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Adobe Community Professional ,
Sep 08, 2018

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clean your computer of cs5 files per http://www.adobe.com/support/contact/cscleanertool.html

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New Here ,
Sep 09, 2018

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Yes, this works! Thanks - I didn't realise you had to do a specific uninstall of the software

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Adobe Community Professional ,
Sep 10, 2018

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you're welcome.

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New Here ,
Oct 07, 2018

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The Cleaner Tool did not stop the popup. I uninstalled CS5 over 2 years ago and removed every possible file associated with it. The cleaner tool could not find any more CS5 files. But the popup still appeared every time I turned on my computer. I spent too much time with both Adobe and Apple tech support trying to remove the popup. Finally Apple told me to just install Java (which I had been trying to avoid). The popup has a "More Information" button  which takes you to the Apple Java download page. I did that, and the popup stopped. Yesterday I upgraded to OS Mojave and the popup reappeared! I ran the Adobe cleaner tool, just to make sure, but it found no CS5 files. So, I installed Java, and the popup is gone. Adobe needs to come up with a better solution than forcing people to install legacy Java.

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