Porque me sigue apareciendo Prueba de 7 dias si compre la licencia

New Here ,
Oct 21, 2020 Oct 21, 2020

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Buenos dias, compre el paquete fotografico donde incluye Ps, Lg y Lg classic. 

El problema es que cuando quiero usarlo me aparece la prueba de 7 dias, cuando yo ya lo compre. Y tambien aparece un cartel de comprar version y ya lo compre. No entiendo porque sucede eso. 

Tampoco me dio un numero de licencia y no me avisaron si mi pago se proceso o no. 

¿Quisiera saber, si mi compra esta procesada y porque me siguen apareciendo eso carteles? 

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Activation, Feature request, Installation, New user

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Adobe Community Professional ,
Oct 21, 2020 Oct 21, 2020

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Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

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