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Portfolio: can't disconnect domain from old portfolio to use on new one.

New Here ,
Oct 05, 2020

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Hi,

I had previously added a custom domain to a Portfolio site that was on my then-employers account. I no longer work for the company and am now trying to use the same domain name on a new Portfolio in a new Adobe CC account.

When I try and connect the domain I get the following message: 

This domain is already connected to an Adobe Portfolio site

 

There is no option to disconnect the domain on this page or anywhere else. I have made sure that the DNS settings are pointing to Adobe, but it still seems to be recognising the domain from before and sending it to the 'site not found' page.

 

Please help as I desperately need to apply for jobs using the domain and my new Portfolio.

 

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Portfolio: can't disconnect domain from old portfolio to use on new one.

New Here ,
Oct 05, 2020

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Hi,

I had previously added a custom domain to a Portfolio site that was on my then-employers account. I no longer work for the company and am now trying to use the same domain name on a new Portfolio in a new Adobe CC account.

When I try and connect the domain I get the following message: 

This domain is already connected to an Adobe Portfolio site

 

There is no option to disconnect the domain on this page or anywhere else. I have made sure that the DNS settings are pointing to Adobe, but it still seems to be recognising the domain from before and sending it to the 'site not found' page.

 

Please help as I desperately need to apply for jobs using the domain and my new Portfolio.

 

TOPICS
Creative Cloud

Views

18

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 05, 2020 0
kglad LATEST
Adobe Community Professional ,
Oct 05, 2020

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it can take up to 72 hrs for dns changes to propagate.  has it been 72 hours?

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