Portfolio website access problems

[Sw0ng]

Since a week my portfolio-website is not accessible via the laptop (see attachment). I linked my own domain name to my Adobe Portfolio website. I contacted my domainname-host and they told me that it can be solved if Adobe activates a SSL certificate for the site. I contacted the customer service and they advised me to post in this community.

Anyone can help? 🙂

[John T Smith]

Portfolio help may be obtained at the links below
https://help.myportfolio.com/hc/en-us
https://portfolio.adobe.com/

[crcham]

I am having a certificate error also.  Safari does NOT like to recognize my Adobe Portfolio site due to the fact that certificate is missing.  This is one that thing that Adobe fails miserably at is support like this.  I can reach the site through Google or IE but Safari hate it.  Sometimes it will connect and note that it's not a secure connection.  Sometimes it won't.  

What I am fearful of is the fact that I am missing out on clients who are trying to hit my website.  If the can't connect, they will move onto someone else.  Meanwhile....crickets from Adobe!!!!

[khalarty]

I also faced the problem of an SSL certificate. The SSL certificate from Adobe issued by Let's encrypt expired in 3 months, and I didn't get a new one. At first, I contacted the help center and reconnected my domain as specified in the instructions. Since there were no changes, I contacted the support. I was advised to wait 48 hours. That's what I did, but then nothing changed. When I reported it, I stopped receiving responses from the support. At this point, I'm already having problems with metrics and search engines. Customers can't open my site in their browsers.

[Test Screen Name]

Why didn’t you buy a new one? Letting a certificate expire is self-inflicted catastrophe for a web designer. 

[khalarty]

After I didn't get the certificate update, I also thought about buying a new one, but then I went to the help center. I specified that the certificate received from Adobe was issued by let's encrypt for 3 months. Then it is automatically updated and so on. I don't have much experience with this. Because I never bought it. I followed Adobe's instructions. Because the SSL certificate was received from them, they had to update it.

[Paragonfl]

Same problem - same response from ADOBE. Tried both WIN and Safari. I have spend hours on this issue. Still doesn't work. Seems ADOBE needs to fix the certificate issue.

[Test Screen Name]

Paragonfl, I can't do anything to fix this, and there is no Portfolio forum (Adobe asked to close it down, apparently). However, if you give the URL (web address) of your portfolio site, at least some other people can try it out, and check the certificate. (Since the last reply I have found what Let's Encrypt is: it is for automatically making certificates as needed, and is free).

[Nancy OShea · Accepted solution]

Adobe Portfolio includes free SSL/TLS certificates from Let's Encrypt.  There is NOTHING for you do to. 

When you first set-up your Portfolio site, it often takes a few hours for the domain and new SSL certificate to propagate. Be patient.

If your site is not new and was working OK before, submit a help request to the Portfolio support team below.

https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168