Premiere Pro "failed to install correctly"

[aprilodenton]

I installed the trial of Premiere Pro's most recent version on my Windows 7 laptop. I checked I had the requirements to run the program. After downloading I received an error message that the program had failed to install correctly when I tried to open it, and the Windows pop-up telling me the program had crashed and needed to be closed. I restarted my computer and closed all background start-up programs and tried again. I then uninstalled and restarted my computer, then reinstalled, After download and installation, I attempted to open the application from within CC, and then seperately from without. Here is my error code from the crash window in Windows:

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: Adobe Premiere Pro.exe

  Application Version: 9.1.0.174

  Application Timestamp: 564dce25

  Fault Module Name: DNxHR.dll

  Fault Module Version: 2.1.0.9

  Fault Module Timestamp: 55352343

  Exception Code: c000001d

  Exception Offset: 000000000000f4c9

  OS Version: 6.1.7600.2.0.0.768.3

  Locale ID: 2057

  Additional Information 1: b14f

  Additional Information 2: b14f0bb255ff1fda75b2218f14e23e1b

  Additional Information 3: 1a8d

  Additional Information 4: 1a8d695bd80513a1d5d2f39f3606178d

Application Error

unable to start correctly (0xc000001d).

If anyone can help me understand what to do with this I'd be extremely grateful. If I have missed information I can give it, no problem.

[kglad · Accepted solution]

uninstall everything cc on your computer

clean per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer

install the cc desktop app, https://creative.adobe.com/products/creative-cloud

use the desktop app to install premiere pro.

[aprilodenton]

Hi sorry just to let you know after trying this twice following steps given for the cleaner tool exactly (checking logs for completed clean up) the install gives the same error code. So far have not found a fix for this problem.

[Govardhan.V]

Please refer below links :

https://forums.adobe.com/thread/2043835

Hint :

Install Premiere Pro from direct download link and try to launch :

http://prodesigntools.com/adobe-cc-2015-direct-download-links.html