Pressed Trial button for illustrator, and don't know how to cancel it.

New Here ,
Jan 02, 2021 Jan 02, 2021

Copy link to clipboard

Copied

Hi, 

I just subscribed to the basic photography packaged, which I am happy with. However, in the "Creative Cloud Desktop", I pressed the Free 7 days Trial on Illustrator and now I do not know how to cancel this Trial. I do not want to be charged for this. 

All cancellation method I use (as described in the support section) will cancel my whole subscription. I just want to cancel this 7 days free trial on Illustrator. 

 

I appreciate if anyone knows what is the solution to this problem. 

 

Many thanks

Amir

TOPICS
Cloud storage web assets

Views

48

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 02, 2021 Jan 02, 2021

Copy link to clipboard

Copied

LATEST

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines