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Pricing Question - Contacting A Representative

New Here ,
Mar 13, 2020

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I am trying to purchase Adobe Elements. The price is listed as $69.99 USD, but jumps to $99.99 USD when I try to process my payment. Who can I contact to get this corrected? There does not appear to be a link to a customer service representative to get this resolved. Frankly, the fact that it is so difficult to contact a representative is making me question this purchase.

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Pricing Question - Contacting A Representative

New Here ,
Mar 13, 2020

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I am trying to purchase Adobe Elements. The price is listed as $69.99 USD, but jumps to $99.99 USD when I try to process my payment. Who can I contact to get this corrected? There does not appear to be a link to a customer service representative to get this resolved. Frankly, the fact that it is so difficult to contact a representative is making me question this purchase.

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Mar 13, 2020 0
Most Valuable Participant ,
Mar 13, 2020

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Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

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Mar 13, 2020 0
New Here ,
Mar 14, 2020

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Why is it necessary for this process to be so convoluted. What part of my question about contacting a representative was not clear? If this is your idea of a helpful response, your have a very different idea of good customer service. Based on this I will be investigating other options.

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Mar 14, 2020 0
Adobe Community Professional ,
Mar 14, 2020

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"If this is your idea of a helpful response, your have a very different idea of good customer service."

 

This public user-to-user forum has an etiquette policy. Be kind and respectful.

 

Nancy O'Shea, ACP
Alt-Web.com

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Mar 14, 2020 0
Adobe Community Professional ,
Mar 14, 2020

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The method John gave you is how you contact a representative .

I'll explain it differently:

 

You will need to go to Adobe Customer Service for that:

https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

Chat and Agent Larger.png

 

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Mar 14, 2020 0
New Here ,
Mar 14, 2020

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Alternately, I could purchase another program that does not require me to search for Customer Service Support.

 
 

http://support.wondershare.com/

 

Please note that neither of the replies above either answered my queston or provided a direct link to someone who could.

 

 

 

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Mar 14, 2020 0
Adobe Community Professional ,
Mar 14, 2020

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"Please note that neither of the replies above either answered my queston or provided a direct link to someone who could."

 

Hi

John and Bob both gave you the correct link to contact Adobe. I can't tell if you tried it and had trouble or if you dismissed the advice without trying. Please try what they said and let us know how it goes.

 

As volunteers, we can give you the correct information to contact Adobe and we can help when you have a question about the software, but we cannot help with billing or see your account. Only Adobe staff can do that.

 

Here it is again:

Contact Adobe Customer Care:
https://helpx.adobe.com/contact.html
Click the chat icon in the lower right and type "agent".

 

~ Jane

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Mar 14, 2020 0
Adobe Community Professional ,
Mar 14, 2020

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Photoshop Elements or Premier Elements?

The special offer is good until March 15. 

$99 should give you the bundle. 

 

Nancy O'Shea, ACP
Alt-Web.com

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