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Primary email change

New Here ,
May 23, 2020

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I want to change my primary email which right now is REMOVED The new email i want is REMOVED but when i try to change it an error message pops up saying email already used. I checked and effectively REMOVED had an account so i proceeded to deactivate my account with REMOVED and tried to change my primary email once again. But it showed the same error. So i tried to log in with REMOVED but it says "Your Personal Account has been deactivated. Please review our Terms of Use and contact Adobe Customer Support if you believe this is an error.". So i cant login to REMOVED or change my primary email on the REMOVED to REMOVED because of the errors so im not sure how to proceed!

 

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Primary email change

New Here ,
May 23, 2020

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I want to change my primary email which right now is REMOVED The new email i want is REMOVED but when i try to change it an error message pops up saying email already used. I checked and effectively REMOVED had an account so i proceeded to deactivate my account with REMOVED and tried to change my primary email once again. But it showed the same error. So i tried to log in with REMOVED but it says "Your Personal Account has been deactivated. Please review our Terms of Use and contact Adobe Customer Support if you believe this is an error.". So i cant login to REMOVED or change my primary email on the REMOVED to REMOVED because of the errors so im not sure how to proceed!

 

[personal information removed for your protection]
[This is a public forum, not Adobe support, please do not post personal information]

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May 23, 2020 0
Most Valuable Participant ,
May 23, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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May 23, 2020 0