Problem downloading a Photoshop extension

New Here ,
Sep 10, 2020 Sep 10, 2020

Copy link to clipboard

Copied

I'm trying to download a Photoshop extension. I found the extension via Photoshop and successfully acquired it to Adobe Exchange. I launched my desktop application of Adobe Creative Cloud, made sure it was set up correctly, and then went to My Exchange to manage the extension. This is where the trouble starts, the extension is not in My Exchange and I get instead an error code 500. Can anyone suggest where I should start to trouble shoot? Thanks.

TOPICS
Installation, New user

Views

172

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Community Professional , Sep 10, 2020 Sep 10, 2020
See the following link with steps on how to handle this error. https://helpx.adobe.com/au/exchange/kb/error-codes.html -Manan

Likes

Translate

Translate
Adobe Community Professional ,
Sep 10, 2020 Sep 10, 2020

Copy link to clipboard

Copied

See the following link with steps on how to handle this error.

https://helpx.adobe.com/au/exchange/kb/error-codes.html

-Manan

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 11, 2020 Sep 11, 2020

Copy link to clipboard

Copied

LATEST

Thank you. I have been able to download the extension now. I didn't have to follow any of the steps from the link you provided, it just worked this morning.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines