Problem installing apps on Adobe Creative cloud

New Here ,
Feb 08, 2021

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Hi all, 

I'm a student and I have free creative cloud. I'm now trying installing on a MacBook Pro Bigsur 11.2 Adobe apps but when I push the botton "install" on the Creative Cloud appears on the screen this message: "You don't have access to manage apps. Permission from your IT administator may be required to enable apps management".

I've already installed Adobe Creative Cloud on another PC but my account permit to download it on differen laptops so I think this won't be the problem. 

 

Thank you all 

Have a nice day 

Laura 

TOPICS
Activation, Creative Cloud, Installation

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Adobe Community Professional ,
Feb 08, 2021

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uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)

sign into your mac computer using an admin account
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
use the desktop app to install your cc programs/trials

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Most Valuable Participant ,
Feb 08, 2021

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