Problem installing Photoshop from Creative Cloud

New Here ,
Apr 04, 2021 Apr 04, 2021

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Hello everybody! So... i have purchased Adobe Photoshop from Adobe and i have installed creative cloud and when i try to install photoshop it stops and 8% and delivers me the message: „Retry”. How can i fix this?

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Creative Cloud, Installation

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Adobe Community Professional ,
Apr 04, 2021 Apr 04, 2021

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See here:
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html
https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?pa...
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

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Adobe Community Professional ,
Apr 04, 2021 Apr 04, 2021

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Hi @Bucur0D45,

Which operating system do you have?

 

Please ensure your computer exceeds the minimum system requirements to run Creative Cloud + OS + all other apps.  Photoshop requires ample RAM and scratch disk space.
- https://helpx.adobe.com/creative-cloud/system-requirements.html

Also pay attention to Photoshop's GPU requirements. See links below.
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

 

()__()
(='.'=)
(")_(")

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Apr 04, 2021 Apr 04, 2021

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Thank you, guys! I have solved the problem! The issue was with my disk space

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