Problem with cancelling my plan

New Here ,
Jul 01, 2021 Jul 01, 2021

Copy link to clipboard

Copied

I want to cancel my subscription at Adobe but I can't. I've already paid an installment and that payment doesn't show up in the billing history, and neither does the plan I'm paying for. In other words, I want to cancel the subscription and I can't, and I keep getting charged for a service I'm not using. How can I resolve this situation? I can't talk directly with someone from Adobe and I really don't know what to do.

TOPICS
Installation, New user

Views

28

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 01, 2021 Jul 01, 2021

Copy link to clipboard

Copied

LATEST

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines