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Problem with education account NYU

New Here ,
Jun 04, 2020

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Hey,

 

I hope you guys are keeping well. I made my portfolio on what I thought was my educational account (my email @nyu.edu) but apparently I had to sign into the adobe creative suite another way (using MFA through the NYU suite). I can''t figure out a way of contacting adobe to know whether they can help me migrate the site from my personal account to my NYU account. Any insight?

 

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Problem with education account NYU

New Here ,
Jun 04, 2020

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Hey,

 

I hope you guys are keeping well. I made my portfolio on what I thought was my educational account (my email @nyu.edu) but apparently I had to sign into the adobe creative suite another way (using MFA through the NYU suite). I can''t figure out a way of contacting adobe to know whether they can help me migrate the site from my personal account to my NYU account. Any insight?

 

Cheers

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Jun 04, 2020 0
Adobe Community Professional ,
Jun 04, 2020

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Try this:

Chat and Agent.png

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Jun 04, 2020 0
Adobe Community Professional ,
Jun 04, 2020

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I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Get Started forum.

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Jun 04, 2020 0
Jun 04, 2020 0
Adobe Community Professional ,
Jun 25, 2020

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If you haven't already, you must submit a request directly to Adobe Portfolio Team.

Regular Adobe support agents don't know anything about Portfolio or Behance.

 

 

Nancy O'Shea, ACP
Alt-Web.com

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Jun 25, 2020 0