Problem with reinstall Photoshop CS6. My key has been revoked.

[jarosławd60944997]

Hi,
I have a problem with reinstall Photoshop CS6 (I needed to reinstall my OS (Windows)). When I try to install PS, I get the message that my key has been revoked. I have a legal license. My invoice is registered at my Adobe account. 

[kglad]

check your account to verify your license and serial number, https://accounts.adobe.com

and make sure you're using the ps installation file linked to your serial number.

[John T Smith · Accepted solution]

Invalid Serial Number https://community.adobe.com/t5/Get-Started/I-purchased-CS5-years-ago-but-attempts-to-download-it-now...
-https://helpx.adobe.com/x-productkb/global/invalid-revoked-serial-numbers.html
-and revoked volume number https://community.adobe.com/t5/Get-Started/Feeling-cheated-CS6-serial-number-revoked/td-p/9807405
-Problems with software validation https://community.adobe.com/t5/Get-Started/Has-anyone-had-a-POP-UP-problem-I-get-a-pop-up-window-tha...
-Warning that software is not genuine http://www.adobe.com/genuine.html

[jarosławd60944997]

Hi,

I checked the links above, and I tried to download the installation file linked to my serial number again. (from my Adobe account). Unfortunately, It still doesn't work. I get the info that my key has been revoked. As I wrote above, my invoice is registered on my Adobe account. Adobe support can check it out always. I see in order history my serial key and links for install files that don't work. It's incomprehensible to me. I see the invoice, serial key, links for software on the official Adobe site, and I cannot use it.

Would somebody help me?

I attached a screenshot of my invoice and my order history from my Adobe account.

[kglad]

get more info from adobe support:

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html


click contact us (in the lower right)
in the chat field, type AGENT
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