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Problem with reinstall Photoshop CS6. My key has been revoked.

New Here ,
Sep 08, 2020

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Hi,
I have a problem with reinstall Photoshop CS6 (I needed to reinstall my OS (Windows)). When I try to install PS, I get the message that my key has been revoked. I have a legal license. My invoice is registered at my Adobe account. 

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Activation, Installation

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Problem with reinstall Photoshop CS6. My key has been revoked.

New Here ,
Sep 08, 2020

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Hi,
I have a problem with reinstall Photoshop CS6 (I needed to reinstall my OS (Windows)). When I try to install PS, I get the message that my key has been revoked. I have a legal license. My invoice is registered at my Adobe account. 

TOPICS
Activation, Installation

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82

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Sep 08, 2020 0
Adobe Community Professional ,
Sep 08, 2020

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check your account to verify your license and serial number, https://accounts.adobe.com

 

and make sure you're using the ps installation file linked to your serial number.

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Sep 08, 2020 0
Most Valuable Participant ,
Sep 08, 2020

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Sep 08, 2020 0
New Here ,
Sep 18, 2020

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Hi,

I checked the links above, and I tried to download the installation file linked to my serial number again. (from my Adobe account). Unfortunately, It still doesn't work. I get the info that my key has been revoked. As I wrote above, my invoice is registered on my Adobe account. Adobe support can check it out always. I see in order history my serial key and links for install files that don't work. It's incomprehensible to me. I see the invoice, serial key, links for software on the official Adobe site, and I cannot use it.

 

Would somebody help me?

 

I attached a screenshot of my invoice and my order history from my Adobe account.

 

screenshot_jdragan_adobe_order_history.jpgPS6CSjdragan_invoice.jpg

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Sep 18, 2020 0
kglad LATEST
Adobe Community Professional ,
Sep 18, 2020

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get more info from adobe support:

 

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html


click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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Sep 18, 2020 0