Problem with the Creative Cloud Desktop App

New Here ,
Nov 27, 2020 Nov 27, 2020

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Yesterday I installed Adobe Creative Cloud Desktop.
I started the app and it said that the Creative Cloud was loading.
After a few minutes I get a message that it is taking too long to load.
I have tried to restart the app several times, I reinstalled the app,
I stopped my antivirus program. I've tried everything, but the program won't start.
The app starts immediately on my very old laptop. What is the problem?

 

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Adobe Community Professional ,
Nov 28, 2020 Nov 28, 2020

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what's your os?

 

if it's compatible 

 

  • Microsoft® Windows 10 (64-bit only) and later
  • Mac OS X v10.12 and later

 

try resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:


uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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New Here ,
Nov 28, 2020 Nov 28, 2020

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I've tried everything. Nothing worked.

I have wrote with the support and they can't Help me. What is my problem? :((

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Adobe Community Professional ,
Nov 28, 2020 Nov 28, 2020

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what's your os?

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New Here ,
Nov 28, 2020 Nov 28, 2020

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Windows 10 (64bit)

Newest update

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Adobe Community Professional ,
Nov 28, 2020 Nov 28, 2020

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What are the complete computer specs, including hard drives (how many, what kind, what is on each, and how full)?

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New Here ,
Nov 28, 2020 Nov 28, 2020

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LATEST

Intel core i7 860

GTX 750 ti 4gb

8gb DDR3 RAM

SSD 512gb 

Free Storage 312gb

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