problema con el plan contratado

New Here ,
Mar 27, 2021 Mar 27, 2021

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buenas tardes, tengo un problema con el plan que contrate hace algunos dias, ya que me encuentro que en ningun momento he comprado ningun plan, no me sale activo ni tampoco en los registro de historial. necesito arreglar el problema ya que yo estoy estudiando y necesito el programa lo antes posible. contrate el plan de estudiante, me hicieron el descuento en la tarjeta de credito. cuando lo compre no hubo problema pero dias despues fue como si no hubiese comprado ningun plan.

 

quedo atento a alguna respuesta.

 

gracias.

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Activation, Creative Cloud

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Adobe Community Professional ,
Mar 27, 2021 Mar 27, 2021

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Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

OR

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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