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Problemas Instalacion.

New Here ,
Oct 29, 2020 Oct 29, 2020

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hola! Escribo aqui para ver si alguien me puede ayudar, el otro día me descargué por primera vez todas las aplicaciones de adobe y funcionaron perfectamente pero hoy no se abrían y después de muchos intentos las borré del ordenador y al intentar descargarlo otra vez esta mucho tiempo pensando y o se bloquea o me dice que hay una desconexión del servidor, tengo el firewall desactivado. Alguien sabe que puedo hacer ?? Muchas gracias

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Community Expert ,
Oct 31, 2020 Oct 31, 2020

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assuming the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud is installed and you're using it to try and install your adobe programs:

 

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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