Problemas productos adobe

New Here ,
Jun 29, 2018 Jun 29, 2018

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Buenos días, ya tuve en su día la versión de prueba de adobe Creative cloud, y ahora cuando quiero instalarla de nuevo al finalizar la instalación se me queda como cargando el programa y me dice parece que está tardando mucho en ejecutarse el programa, y seguidamente me sale un error de que o no se encuentra o es posible que esté dañado, que vuelva a instalarlo. He probado de todo ya con la herramienta Creative tools cleaner, borrando archivos del registro y me sigue sin poder instalarlo alguna solución?

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Adobe Community Professional , Jun 30, 2018 Jun 30, 2018
using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Adobe Community Professional ,
Jun 29, 2018 Jun 29, 2018

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uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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New Here ,
Jun 30, 2018 Jun 30, 2018

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Gracias por la respuesta, pero no me soluciona el problema, adjunto el documento que me crea al utilizar la aplicacion cleaner tools de Adobe, para que puedan ver los errores que me muestra y como poder solucionarlo.

[Sat Jun 30 20:12:52 2018] ---------------------------------------------------------

[Sat Jun 30 20:12:52 2018] *=*=*=*=*=*=*=*=* :: Start Session :: *=*=*=*=*=*=*=*=*=*

[Sat Jun 30 20:12:52 2018] ---------------------------------------------------------

[Sat Jun 30 20:12:52 2018] Win OS Version: 6.2

[Sat Jun 30 20:12:52 2018] Cleaner Tool version : 2.0.0.0

[Sat Jun 30 20:12:52 2018] Cleanup source directory : C:\Program Files (x86)\Common Files\Adobe\AdobeCreativeCloudCleanerTool

[Sat Jun 30 20:12:52 2018] [AdobeProgramFiles] : C:\Program Files (x86)\Adobe

[Sat Jun 30 20:12:52 2018] [AdobeProgramFiles_x64] : C:\Program Files\Adobe

[Sat Jun 30 20:12:52 2018] [AdobeCommon] : D:\Programas instalados\Adobe

[Sat Jun 30 20:12:52 2018] [AdobeCommon_x64] : D:\Programas instalados\Adobe

[Sat Jun 30 20:12:52 2018] [UserRoamingAppData] : C:\Users\Javi\AppData\Roaming

[Sat Jun 30 20:12:52 2018] [UserLocalAppData] : C:\Users\Javi\AppData\Local

[Sat Jun 30 20:12:52 2018] [StartMenu] : C:\ProgramData\Microsoft\Windows\Start Menu\Programs

[Sat Jun 30 20:12:52 2018] [System32Folder] : C:\WINDOWS\system32

[Sat Jun 30 20:12:52 2018] [SharedApplicationData] : C:\ProgramData

[Sat Jun 30 20:12:54 2018] Language selected: English

[Sat Jun 30 20:12:54 2018] Displaying the Adobe End User License Agreement

License agreement

By using software of Adobe Systems Incorporated or its subsidiaries ("Adobe"); you agree to the following terms and conditions. If

LIMIT OF LIABILITY: IN NO EVENT WILL ADOBE BE LIABLE TO YOU FOR ANY LOSS OF USE; INTERRUPTION OF BUSINESS; OR ANY DIRECT; INDIRECT; SPECIAL; INCIDENTAL; OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT; TORT (INCLUDING NEGLIGENCE); STRICT PRODUCT LIABILITY OR OTHERWISE; EVEN IF ADOBE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages; so the above limitation or exclusion may not apply to you.

[Sat Jun 30 20:12:54 2018] Please enter (y) for Yes or (n) for No. ... >>

[Sat Jun 30 20:12:56 2018] Choose from one of the following options to clean up :

[Sat Jun 30 20:12:56 2018] 1.  All

[Sat Jun 30 20:12:56 2018] 2.  Adobe Flash Player 10.2

[Sat Jun 30 20:12:56 2018] 3.  Creative Cloud 2018, 2017, 2015, 2014, Creative Cloud & CS6 Products

[Sat Jun 30 20:12:56 2018] 4.  Creative Cloud 2018, 2017, 2015 only

[Sat Jun 30 20:12:56 2018] 5.  Creative Cloud 2014 only

[Sat Jun 30 20:12:56 2018] 6.  Creative Cloud only

[Sat Jun 30 20:12:56 2018] 7.  CS6 only

[Sat Jun 30 20:12:56 2018] 8.  CS5-CS5.5-CS6

[Sat Jun 30 20:12:56 2018] 9.  CS5-CS5.5

[Sat Jun 30 20:12:56 2018] 10. CS3, CS4

[Sat Jun 30 20:12:56 2018] 11. Adobe Id credentials

[Sat Jun 30 20:12:56 2018] 12. Fix Host File

[Sat Jun 30 20:12:56 2018] 13. Quit

[Sat Jun 30 20:12:56 2018] Choice 😆

[Sat Jun 30 20:12:57 2018] User selected: All

[Sat Jun 30 20:12:57 2018] DB does not exist at: D:\Programas instalados\Adobe\caps\pdb.db

[Sat Jun 30 20:12:57 2018] DB does not exist at: D:\Programas instalados\Adobe\caps\Media_db.db

[Sat Jun 30 20:12:57 2018] DB does not exist at: D:\Programas instalados\Adobe\caps\caps.db

[Sat Jun 30 20:12:57 2018] HD dll handle invalid

[Sat Jun 30 20:12:57 2018] List of products installed on this machine

[Sat Jun 30 20:12:57 2018] Listing products for cleanup:

[Sat Jun 30 20:12:57 2018] Please enter the option number of the product you wish to remove; enter (q) to quit ... >>

[Sat Jun 30 20:13:00 2018] Are you sure you want to clean all the listed products and associated files?

[Sat Jun 30 20:13:00 2018] Type (y) to confirm and remove or (n) to quit ... >>

[Sat Jun 30 20:13:03 2018] Please wait for Adobe Creative Cloud Cleaner Tool to finish........

[Sat Jun 30 20:13:03 2018] :: Cleaning-up left over inventories ::

[Sat Jun 30 20:13:03 2018] Atleast one Non-RIBS Inventory : False, Atleast one AAMRef: False

[Sat Jun 30 20:13:03 2018] ::Start:: Removing AUM contents

[Sat Jun 30 20:13:03 2018] Deleting registry root:HKLM key:Software\Microsoft\Windows\CurrentVersion\Run value:AdobeAAMUpdater-1.0

[Sat Jun 30 20:13:03 2018] Exception during deleting key : (2, 'RegDeleteValue', 'El sistema no puede encontrar el archivo especificado.')

[Sat Jun 30 20:13:03 2018] Deleting registry root:HKLM key:Software\Microsoft\Windows\CurrentVersion\Run value:ADOBE_UPDATER_STARTUP_UTILITY

[Sat Jun 30 20:13:03 2018] Exception during deleting key : (2, 'RegDeleteValue', 'El sistema no puede encontrar el archivo especificado.')

[Sat Jun 30 20:13:03 2018] Deleting scheduled task : AdobeAAMUpdater-1.0-DESKTOP-OHPTNRU-Javi

[Sat Jun 30 20:13:03 2018] Executing command: schtasks /delete /TN "AdobeAAMUpdater-1.0-DESKTOP-OHPTNRU-Javi" /F

[Sat Jun 30 20:13:03 2018] Error: El sistema no puede encontrar el archivo especificado.

[Sat Jun 30 20:13:03 2018] Deleting scheduled task : AdobeUpdater Task-DESKTOP-OHPTNRU-Javi

[Sat Jun 30 20:13:03 2018] Executing command: schtasks /delete /TN "AdobeUpdater Task-DESKTOP-OHPTNRU-Javi" /F

[Sat Jun 30 20:13:03 2018] Error: El sistema no puede encontrar el archivo especificado.

[Sat Jun 30 20:13:03 2018] Warning: Failed to remove file,folder trying again

[Sat Jun 30 20:13:03 2018] Warning: Failed again to remove file,folder [Error 2] El sistema no puede encontrar la ruta especificada: u'C:\\Users\\Javi\\AppData\\Local/Adobe/AAMUpdater/1.0':

[Sat Jun 30 20:13:03 2018] Warning: Failed to remove file,folder trying again

[Sat Jun 30 20:13:03 2018] Warning: Failed again to remove file,folder [Error 2] El sistema no puede encontrar la ruta especificada: u'C:\\Users\\Javi\\AppData\\Local/Adobe/AAMUpdater/1.0':

[Sat Jun 30 20:13:03 2018] ::Finish:: Removing AUM contents

[Sat Jun 30 20:13:03 2018] ::Start:: Removing OOBE

[Sat Jun 30 20:13:03 2018] Executing command "taskkill /F /FI "IMAGENAME eq AAM Updates Notifier.exe""

[Sat Jun 30 20:13:03 2018] INFORMACIàN: no hay tareas ejecut ndose con los criterios especificados.

[Sat Jun 30 20:13:03 2018] Warning: Failed to remove file,folder trying again

[Sat Jun 30 20:13:03 2018] Warning: Failed again to remove file,folder [Error 2] El sistema no puede encontrar la ruta especificada: u'D:\\Programas instalados\\Adobe/OOBE':

[Sat Jun 30 20:13:03 2018] Warning: Failed to remove file,folder trying again

[Sat Jun 30 20:13:03 2018] Warning: Failed again to remove file,folder [Error 2] El sistema no puede encontrar la ruta especificada: u'D:\\Programas instalados\\Adobe/OOBE':

[Sat Jun 30 20:13:03 2018] Warning: Failed to remove file,folder trying again

[Sat Jun 30 20:13:03 2018] Warning: Failed again to remove file,folder [Error 2] El sistema no puede encontrar la ruta especificada: u'D:\\Programas instalados\\Adobe/AAMUpdaterInventory/1.0':

[Sat Jun 30 20:13:03 2018] Warning: Failed to remove file,folder trying again

[Sat Jun 30 20:13:03 2018] Warning: Failed again to remove file,folder [Error 2] El sistema no puede encontrar la ruta especificada: u'D:\\Programas instalados\\Adobe/AAMUpdaterInventory/1.0':

[Sat Jun 30 20:13:03 2018] Warning: Failed to remove file,folder trying again

[Sat Jun 30 20:13:03 2018] Warning: Failed again to remove file,folder [Error 2] El sistema no puede encontrar la ruta especificada: u'D:\\Programas instalados\\Adobe/AdobeApplicationManager':

[Sat Jun 30 20:13:03 2018] Warning: Failed to remove file,folder trying again

[Sat Jun 30 20:13:03 2018] Warning: Failed again to remove file,folder [Error 2] El sistema no puede encontrar la ruta especificada: u'D:\\Programas instalados\\Adobe/AdobeApplicationManager':

[Sat Jun 30 20:13:03 2018] ::Finish:: Removing OOBE

[Sat Jun 30 20:13:03 2018] Removing content of Product : CS5Installer, Version : CS5

[Sat Jun 30 20:13:04 2018] File does not exist: D:\Programas instalados\Adobe\caps\pdb.db

[Sat Jun 30 20:13:04 2018] File does not exist: D:\Programas instalados\Adobe\caps\Media_db.db

[Sat Jun 30 20:13:04 2018] Warning: Failed to remove file,folder trying again

[Sat Jun 30 20:13:04 2018] Warning: Failed again to remove file,folder [Error 2] El sistema no puede encontrar la ruta especificada: u'C:\\Users\\Javi\\AppData\\Local\\Adobe\\OOBE':

[Sat Jun 30 20:13:04 2018] Warning: Failed to remove file,folder trying again

[Sat Jun 30 20:13:04 2018] Warning: Failed again to remove file,folder [Error 2] El sistema no puede encontrar la ruta especificada: u'C:\\Users\\Javi\\AppData\\Local\\Adobe\\OOBE':

[Sat Jun 30 20:13:04 2018] Warning: Failed to remove file,folder trying again

[Sat Jun 30 20:13:04 2018] Warning: Failed again to remove file,folder [Error 2] El sistema no puede encontrar el archivo especificado: u'C:\\ProgramData\\Adobe\\SLStore_v1':

[Sat Jun 30 20:13:04 2018] Warning: Failed to remove file,folder trying again

[Sat Jun 30 20:13:04 2018] Warning: Failed again to remove file,folder [Error 2] El sistema no puede encontrar el archivo especificado: u'C:\\ProgramData\\Adobe\\SLStore_v1':

[Sat Jun 30 20:13:04 2018] LOG FILE SAVED TO: C:\Users\Javi\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log

[Sat Jun 30 20:13:04 2018] Adobe Creative Cloud Cleaner Tool completed successfully

[Sat Jun 30 20:13:04 2018]

[Sat Jun 30 20:13:04 2018] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*

[Sat Jun 30 20:12:57 2018] DB does not exist at: D:\Programas instalados\Adobe\caps\pdb.db

[Sat Jun 30 20:12:57 2018] DB does not exist at: D:\Programas instalados\Adobe\caps\Media_db.db

[Sat Jun 30 20:12:57 2018] DB does not exist at: D:\Programas instalados\Adobe\caps\caps.db

[Sat Jun 30 20:13:03 2018] Warning: Failed to remove file,folder trying again

[Sat Jun 30 20:13:03 2018] Warning: Failed again to remove file,folder [Error 2] El sistema no puede encontrar la ruta especificada: u'C:\\Users\\Javi\\AppData\\Local/Adobe/AAMUpdater/1.0':

[Sat Jun 30 20:13:03 2018] Warning: Failed to remove file,folder trying again

[Sat Jun 30 20:13:03 2018] Warning: Failed again to remove file,folder [Error 2] El sistema no puede encontrar la ruta especificada: u'C:\\Users\\Javi\\AppData\\Local/Adobe/AAMUpdater/1.0':

[Sat Jun 30 20:13:03 2018] Warning: Failed to remove file,folder trying again

[Sat Jun 30 20:13:03 2018] Warning: Failed again to remove file,folder [Error 2] El sistema no puede encontrar la ruta especificada: u'D:\\Programas instalados\\Adobe/OOBE':

[Sat Jun 30 20:13:03 2018] Warning: Failed to remove file,folder trying again

[Sat Jun 30 20:13:03 2018] Warning: Failed again to remove file,folder [Error 2] El sistema no puede encontrar la ruta especificada: u'D:\\Programas instalados\\Adobe/OOBE':

[Sat Jun 30 20:13:03 2018] Warning: Failed to remove file,folder trying again

[Sat Jun 30 20:13:03 2018] Warning: Failed again to remove file,folder [Error 2] El sistema no puede encontrar la ruta especificada: u'D:\\Programas instalados\\Adobe/AAMUpdaterInventory/1.0':

[Sat Jun 30 20:13:03 2018] Warning: Failed to remove file,folder trying again

[Sat Jun 30 20:13:03 2018] Warning: Failed again to remove file,folder [Error 2] El sistema no puede encontrar la ruta especificada: u'D:\\Programas instalados\\Adobe/AAMUpdaterInventory/1.0':

[Sat Jun 30 20:13:03 2018] Warning: Failed to remove file,folder trying again

[Sat Jun 30 20:13:03 2018] Warning: Failed again to remove file,folder [Error 2] El sistema no puede encontrar la ruta especificada: u'D:\\Programas instalados\\Adobe/AdobeApplicationManager':

[Sat Jun 30 20:13:03 2018] Warning: Failed to remove file,folder trying again

[Sat Jun 30 20:13:03 2018] Warning: Failed again to remove file,folder [Error 2] El sistema no puede encontrar la ruta especificada: u'D:\\Programas instalados\\Adobe/AdobeApplicationManager':

[Sat Jun 30 20:13:04 2018] Warning: Failed to remove file,folder trying again

[Sat Jun 30 20:13:04 2018] Warning: Failed again to remove file,folder [Error 2] El sistema no puede encontrar la ruta especificada: u'C:\\Users\\Javi\\AppData\\Local\\Adobe\\OOBE':

[Sat Jun 30 20:13:04 2018] Warning: Failed to remove file,folder trying again

[Sat Jun 30 20:13:04 2018] Warning: Failed again to remove file,folder [Error 2] El sistema no puede encontrar la ruta especificada: u'C:\\Users\\Javi\\AppData\\Local\\Adobe\\OOBE':

[Sat Jun 30 20:13:04 2018] Warning: Failed to remove file,folder trying again

[Sat Jun 30 20:13:04 2018] Warning: Failed again to remove file,folder [Error 2] El sistema no puede encontrar el archivo especificado: u'C:\\ProgramData\\Adobe\\SLStore_v1':

[Sat Jun 30 20:13:04 2018] Warning: Failed to remove file,folder trying again

[Sat Jun 30 20:13:04 2018] Warning: Failed again to remove file,folder [Error 2] El sistema no puede encontrar el archivo especificado: u'C:\\ProgramData\\Adobe\\SLStore_v1':

[Sat Jun 30 20:13:04 2018] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*

[Sat Jun 30 20:13:04 2018] ---------------------------------------------------------

[Sat Jun 30 20:13:04 2018] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*

[Sat Jun 30 20:13:04 2018] ---------------------------------------------------------

Un saludo

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Adobe Community Professional ,
Jun 30, 2018 Jun 30, 2018

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using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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New Here ,
Nov 07, 2020 Nov 07, 2020

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A mi me parece que esta empresa ha dejado de ser séria y trata a sus clientes como delincuentes, juzgándolos previamente. Yo tengo un programa legalmente comprado en tienda en España y no me deja activarlo debido a no sé que número que derepente sehan sacado de la manga. y que yo no poseo, por razones evidentes, nunca lo henecesitado. ESto es nuevo. Así que o me solucionan el problema o se van a ir olvcidando de mi como cliente y por supuesto me van a encontrar como enemigo en todos los foros.

 

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Adobe Community Professional ,
Nov 07, 2020 Nov 07, 2020

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see your duplicate post.

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