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probleme adobe

New Here ,
May 11, 2020 May 11, 2020

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Bonjour , a vous

 

J ai un gros souci  , je paye actuellement le service adobe  (ils ont deja recu 60 euros ) mais ma carte graphique ne prend pas en charge et donc je ne sais pas utiiliser les applications d'adobe

 

Aussi je viens vous demander de l aide pour savoir si 

Soit:

-je peux de mon  pc effectuer des reglages pour pouvoir utiliser ces logiciels

ou

- je peux annuler mon abonnement afin de pas devoir payer pour  un logiciel que je ne peux utiliser;

 

j 'espere que j ai ete assez claire dans ma requete

 

Bien  a vous

chloé

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Community Expert ,
May 11, 2020 May 11, 2020

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Since you post zero computer information nobody can help

 

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

 

 

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