Problems contacting Adobe support

[michaell24875989]

Why would a user be unable to contact your support team?  And if they can't be reached, the problem is most likely on your end and not the user's.  I have waited an unacceptably long time for the support team to respond, and I'm pretty sure it is not my problem your company can't respond in a timely manner.

[Jeff A Wright]

Michaell24875989, I am sorry you are unable to establish a chat session at Contact Customer Care .  I know it can be frustrating when the page does not give the expected options.  Please utilize an alternate web browser, smartphone, or tablet to begin the chat session.

[michaell24875989]

Thank you for your prompt reply.  I wish your customer support team was as prompt.  I have used two different browsers (Firefox and Microsoft Edge), but the wait goes on.  Is there a phone number I can call?

[Jeff A Wright · Accepted solution]

Michaell24875989, the phone number available varies by region.  You should be seeing a phone number at Contact Customer Care which you can call.

I would recommend you use a different computer, smartphone, or tablet.  It is likely installed security software is blocking the chat experience in both Firefox and Edge.

[Bani Verma]

Moving this query to Adobe Creative Cloud​ community.

[Rgraham100]

I can understand your problem, I have had the same experience. I have replied to emails that are said to be undeliverable, been forwarded to this Community, and had a pop ub box appear each time asking me to to purchase the product again! I don't know what to make of this crowd.