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Problems contacting Adobe support

New Here ,
Mar 06, 2018

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Why would a user be unable to contact your support team?  And if they can't be reached, the problem is most likely on your end and not the user's.  I have waited an unacceptably long time for the support team to respond, and I'm pretty sure it is not my problem your company can't respond in a timely manner.

Michaell24875989, the phone number available varies by region.  You should be seeing a phone number at Contact Customer Care which you can call.

I would recommend you use a different computer, smartphone, or tablet.  It is likely installed security software is blocking the chat experience in both Firefox and Edge.

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Problems contacting Adobe support

New Here ,
Mar 06, 2018

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Why would a user be unable to contact your support team?  And if they can't be reached, the problem is most likely on your end and not the user's.  I have waited an unacceptably long time for the support team to respond, and I'm pretty sure it is not my problem your company can't respond in a timely manner.

Michaell24875989, the phone number available varies by region.  You should be seeing a phone number at Contact Customer Care which you can call.

I would recommend you use a different computer, smartphone, or tablet.  It is likely installed security software is blocking the chat experience in both Firefox and Edge.

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Creative Cloud

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182

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Adobe Employee ,
Mar 06, 2018

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Michaell24875989, I am sorry you are unable to establish a chat session at Contact Customer Care .  I know it can be frustrating when the page does not give the expected options.  Please utilize an alternate web browser, smartphone, or tablet to begin the chat session.

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New Here ,
Mar 06, 2018

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Thank you for your prompt reply.  I wish your customer support team was as prompt.  I have used two different browsers (Firefox and Microsoft Edge), but the wait goes on.  Is there a phone number I can call?

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Adobe Employee ,
Mar 06, 2018

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Michaell24875989, the phone number available varies by region.  You should be seeing a phone number at Contact Customer Care which you can call.

I would recommend you use a different computer, smartphone, or tablet.  It is likely installed security software is blocking the chat experience in both Firefox and Edge.

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Adobe Employee ,
Mar 07, 2018

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Moving this query to Adobe Creative Cloud​ community.

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New Here ,
Mar 26, 2020

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I can understand your problem, I have had the same experience. I have replied to emails that are said to be undeliverable, been forwarded to this Community, and had a pop ub box appear each time asking me to to purchase the product again! I don't know what to make of this crowd.

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