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Problems with installing photoshop and creative cloud

New Here ,
May 22, 2020

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I am on windows 7 trying to install the most recent version of photoshop. Originally I was getting a missing file error, after scrolling through here a bit I was told to uninstall all adobe softwares and creative cloud, and then reinstall. I uninstalled everything and when I tried to reinstall creative cloud I got a message prompting me to sign in. I signed in and I was taken back to the installer. The installer told me to sign in and that after I did so it would automatically continue. But it doesn't continue it is stuck on that page. The exact same issue I get when I try to install photoshop. 

I have tried restarting my computer, I have tried signing out before the prompt, I have tried using the cleaner for adobe. I've been trying to get photoshop installed for weeks now.

please help

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Bug, Download and install, How to, Problem or error, Windows

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Problems with installing photoshop and creative cloud

New Here ,
May 22, 2020

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I am on windows 7 trying to install the most recent version of photoshop. Originally I was getting a missing file error, after scrolling through here a bit I was told to uninstall all adobe softwares and creative cloud, and then reinstall. I uninstalled everything and when I tried to reinstall creative cloud I got a message prompting me to sign in. I signed in and I was taken back to the installer. The installer told me to sign in and that after I did so it would automatically continue. But it doesn't continue it is stuck on that page. The exact same issue I get when I try to install photoshop. 

I have tried restarting my computer, I have tried signing out before the prompt, I have tried using the cleaner for adobe. I've been trying to get photoshop installed for weeks now.

please help

Topics

Bug, Download and install, How to, Problem or error, Windows

Views

664

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Adobe Employee ,
May 23, 2020

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Moving to Get-Started

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Adobe Community Professional ,
May 23, 2020

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>>>I am on windows 7

 

Is that Windows 7 SP1 64 bit?

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