Programs Freezing

New Here ,
May 30, 2021 May 30, 2021

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Every time Photoshop or Bridge detect an update they freeze. When I try to update with Creative Cloud it freezes. The only thing I can do at that point is to remove eveything manually, including the Adobe program folders, and reinstall. I have told Adobe but they say it's not happening.

Does adobe offer a way of using Photoshop and Bridge without installing Creative Cloud?

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Crash or freeze

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Adobe Community Professional ,
May 31, 2021 May 31, 2021

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they do, but before you go through all that trouble, you may as well, see if you can solve the problems.

 

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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