Project not showing up on iPhone

[bigdobes]

After creating my first project using Spark on my iMac I went onto my iPhone and it doesn't show up when I start Spark.  Is there something I need to do to get my Projects to show up on my other devices?

[Peru Bob]

I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Get Started forum.

[Nancy OShea]

Do you have a Spark app for iPhone from Apple Store?

https://apps.apple.com/us/app/adobe-spark-video/id852555131

https://apps.apple.com/us/app/adobe-spark-post-for-graphics/id1051937863

Or are you attempting to view your Spark web page from iOS Safari?

https://spark.adobe.com/

[bigdobes]

I have the app.

John

[Nancy OShea]

Spark Post?  Spark Video?

Are you logged-in to your account?

[bigdobes]

Yes, logged into my account using the Spark app on my iPhone. Only the preloaded project shows up. I’ve waited two days thinking it might be a syncing issue.

[Nancy OShea]

See this help article.  I think you may need to change iPhone app settings.

https://adobespark.zendesk.com/hc/en-us/articles/218902047-How-does-content-syncing-work-

[bigdobes]

Thanks. Already tried both WiFi and non-WiFi settings. I have unlimited data on my plan so that doesn’t bother me.

John

"If you ever drop your camera into a river of molten lava, let it go, because man, it's gone"

[Nancy OShea]

I'm out of ideas, sorry.   Open a ticket with Spark support on Zendesk.

https://adobespark.zendesk.com/hc/en-us/articles/360011707674-How-do-I-contact-Spark-Support-