PS CS5 activation customer service help?

New Here ,
Sep 02, 2020

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Whats the best Adobe customer service contact route that can help resolve a Photoshop CS5 serial number activation issue?   I've looked around and find nothing obvious for CS activation issues.

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Most Valuable Participant ,
Sep 02, 2020

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As far as I know, there is NO support for that old version... see my reply in this message

 

https://community.adobe.com/t5/download-install/need-to-download-adobe-design-standard-6-0/td-p/1140...

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na4m AUTHOR
New Here ,
Sep 02, 2020

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John - thanks for your reply.

Your referenced reply seems to refer to downloaded Adobe products.

 

I thought I read elsewhere that CS6 was on life support but not dead yet.  Perhaps it is after all.

 

My PS CS5 is boxed Adobe DVD media with serial number originally purchased new by me.  It installs OK on my new computer - but when entering the serial number to activate it says it's invalid. I've tried the steps on the Adobe link but no help.

 

 

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Adobe Community Professional ,
Sep 02, 2020

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They're still giving support for resetting the number of activations, but as far as I know, that's it.

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na4m AUTHOR
New Here ,
Sep 02, 2020

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What is the contact info for resetting PS CS5 activations?

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Most Valuable Participant ,
Sep 02, 2020

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Be sure to ONLY ask for activation reset

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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