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PS download issue

New Here ,
Mar 07, 2020

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Hello,

I've a problem with PS donwload : it has stopped at 8%
I don't know how to resolve this issue.

Regards

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PS download issue

New Here ,
Mar 07, 2020

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Hello,

I've a problem with PS donwload : it has stopped at 8%
I don't know how to resolve this issue.

Regards

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Adobe Employee ,
Mar 09, 2020

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Moved to Get-Started.

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New Here ,
Mar 09, 2020

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Sorry but I don't understand your respond.

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Adobe Community Professional ,
Mar 09, 2020

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Akash moved your thread into the more fitting Get Started section of the forum.


Best Regards, Maurice

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New Here ,
Mar 09, 2020

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Ok

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Adobe Community Professional ,
Mar 09, 2020

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What you could try is to analyze the DLM.log. This will tell you what went wrong during the download.

On Windows, you can find it under:
/Users/<USERNAME>/AppData/Local/Temp/CreativeCloud/ACC/AdobeDownload/

On Mac, it should be under:
/Users/<USERNAME>/Library/Logs/AdobeDownload/

More information about logs here:
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html


Best Regards, Maurice

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New Here ,
Mar 09, 2020

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Ok thanks a lot, it seems it comes from the proxy config.

 

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New Here ,
Mar 14, 2020

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Sorry to respond so late but I had no enought time to resolve this problem.

My errors type : 
Failed to get the user proxy settings (WPAD). Error is 12180. Ignoring the proxy setting in this case.
And the last one after PS download try : The windows error code is - 12150

So I went to this page  https://helpx.adobe.com/creative-cloud/kb/proxy-authentication-support-creative-cloud.html but It doesn't help me more...  The configuration of proxy in Win 10 is very basical.
I added the exception list indicated on this article https://sammit.net/allow-adobe-creative-cloud-through-a-proxy-server/

but PS still stoped at 7%.
Adobe could have done at least an article on this issue witch seems to be quite widespread...

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Adobe Community Professional ,
Mar 14, 2020

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Hi, no worries 🙂 I think you can safely ignore those error messages.

If there's indeed an error while downloading, then there would be other error codes/numbers shown:
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install.html

 

Could you try using a different internet connection?


Best Regards, Maurice

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Adobe Community Professional ,
Mar 09, 2020

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In addition or complementary to Maurice's suggestion:

 

Do you have a former install of Ps? If so uninstall completly prior to installing the latest version. You should use Adobe CC Cleaner to remove all traces of the install and then try again.

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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New Here ,
Mar 09, 2020

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I had the latest version installed before but on another account. I've all uninstalled before.
Thank for informing me for this tool.

PS: sorry if my english isn't correct (I'm not an english native or fluent speaker).

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