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PS werkt niet meer op tweede station

New Here ,
Oct 01, 2020 Oct 01, 2020

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Photoshop werkt ineens alleen nog maar op de vaste pc en niet meer op de laptop. Wanneer ik photoshop op de laptop start moet ik een proefabonnement nemen, lijkt mij niet correct. Ik heb immers een abonnement waarbij het programma op twee ‘stations’ gebruikt kan worden?

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correct answers 1 Correct answer

Community Expert , Oct 01, 2020 Oct 01, 2020

For the first step check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

 

If your account shows:  your subscription is active

  1. sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
  2. if this fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.ht ml
...

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Community Expert ,
Oct 01, 2020 Oct 01, 2020

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For the first step check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

 

If your account shows:  your subscription is active

  1. sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
  2. if this fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.ht ml
  3. if this fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html
  4. if this fails, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

 

if your account shows you have no subscription and you're paying for one 

  1. using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.2 - Photoshop 25.6 - Nik Collection 6.9 - PureRAW 4 - Topaz Photo AI 2

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Community Expert ,
Oct 01, 2020 Oct 01, 2020

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Please chexck also hwo many device are activated.

https://helpx.adobe.com/creative-cloud/kb/activation-limit-reached-creative-cloud.html

https://helpx.adobe.com/download-install/using/device-activation-limit.html

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.2 - Photoshop 25.6 - Nik Collection 6.9 - PureRAW 4 - Topaz Photo AI 2

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New Here ,
Oct 04, 2020 Oct 04, 2020

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sorry had de antwoorden niet gezien, ik ga er mee aan het werk. 

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New Here ,
Oct 04, 2020 Oct 04, 2020

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Hartelijk dank, alles fuctioneert weer.

Willy van der Weide

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