PSE 11 Installation does not recognize serial number

New Here ,
Jan 26, 2017 Jan 26, 2017

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Hello - My Photoshop Elements 11 got erased from my Mac. I've downloaded the software, but it doesn't recognize the serial number, which is correct, as I double-checked it.

Please help.

Thank you.

Mustafa Malik

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Adobe Community Professional ,
Jan 26, 2017 Jan 26, 2017

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your serial number and the installation file must match.  because their are different installation files for different regions/languages/platforms/education etc there are a number of ways you can see an invalid serial number error, Error: "The serial number is not valid for this product" | Adobe Creative Suite

however, if you see a red x after entering your 24 digit number, you're not using a serial number, Find your serial number

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New Here ,
Jan 26, 2017 Jan 26, 2017

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Hello kglad, My mistake. I can't find a link to download PSE 11. It turns out the system lets me only to download PSE 15, which I did mistakenly. Where can I download PSE 11?

Thanks.

Mustafa

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Adobe Community Professional ,
Jan 26, 2017 Jan 26, 2017

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Downloadable installation files available:

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

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New Here ,
Jan 27, 2017 Jan 27, 2017

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Thanks, buddy, for your helpful response. I have been able to download PSE 11, which now recognizes my serial number.

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Adobe Community Professional ,
Jan 28, 2017 Jan 28, 2017

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you're welcome.

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New Here ,
Oct 18, 2020 Oct 18, 2020

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