Purchase of Adobe All Creative Apps when I already have some of them

New Here ,
Dec 08, 2020 Dec 08, 2020

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Hello.  I have been using some Adobe products  like Acrobat Pro and InDesign for years.  Recently I purchased a yearly subscription, payed monthly for Adobe After Effects and Adobe Premiere Pro.  Today, I just noticed that I can purchase a yearly subscription with monthly payments for twenty Apps at once, which includes that ones that I already have.  That would defintely be the preferred way to go since I am already paying more for only those four Apps than I would be paying for All Apps.  

My question is, if I purchase All Apps for $52.99 per month as a yearly subscription, payed monthly, what happens to the four Apps subscriptions that I alreay have?  I do not want to pay separately for them if I am receiving them in the All Apps package deal.  Please let me know.

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Adobe Community Professional ,
Dec 08, 2020 Dec 08, 2020

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Please take a look here: Learn how to change your Adobe plan or subscription.

 

If this doesn't help you have to contact the Adobe support. Because this is a public forum, not the link to Adobe support.

Sorry, but we're normal users and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help.

 

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

 

https://helpx.adobe.com/contact.html

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

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New Here ,
Dec 08, 2020 Dec 08, 2020

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Thank you very much for your help. I contacted an agent through CHAT and
the problem is solved.

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LEGEND ,
Dec 08, 2020 Dec 08, 2020

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You would need to have Adobe cancel the other plans, otherwise you will end up paying for everything. Bear in mind there would normally be a cancellation fee, but Adobe staff may have flexibility.

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