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Purchased Individual Creative Cloud subscription, cannot access Lightroom

New Here ,
Jun 23, 2020

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Hi there, 

 

I have signed up and paid for a student creative cloud account. I can successfully use Premiere Pro however I can not access lightroom. When I log in it says access denied and to contact my IT administrator. I have contacted my university and they said I need to contact Adobe directly to access the apps. Can someone please help as I can not figure out how to contact Adobe directly?

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Purchased Individual Creative Cloud subscription, cannot access Lightroom

New Here ,
Jun 23, 2020

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Hi there, 

 

I have signed up and paid for a student creative cloud account. I can successfully use Premiere Pro however I can not access lightroom. When I log in it says access denied and to contact my IT administrator. I have contacted my university and they said I need to contact Adobe directly to access the apps. Can someone please help as I can not figure out how to contact Adobe directly?

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New user

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35

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jun 23, 2020

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Hello,

To contact support, click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

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