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Quero cancelar minha assinatura

New Here ,
Aug 01, 2018

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Estou tentando por dias cancelar minha assinatura sem sucesso.. é inacreditável como para cancelarmos um serviço encontramos tantas dificuldades.. já tentei de tudo e não aparece opção de cancelamento.. QUERO CANCELAR HJ PQ NAO USO MAIS.. ESSE É UM DIREITO MEU.. SE NAO CANCELAREM VOU ACIONAR JUDICIALMENTE A EMPRESA

Adobe Community Professional
Correct answer by Axel Matt | Adobe Community Professional

Take a look here:

How to cancel your Adobe Creative Cloud plan or membership

If the above doesn't work, you will need to contact Chat

Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Quero cancelar minha assinatura

New Here ,
Aug 01, 2018

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Estou tentando por dias cancelar minha assinatura sem sucesso.. é inacreditável como para cancelarmos um serviço encontramos tantas dificuldades.. já tentei de tudo e não aparece opção de cancelamento.. QUERO CANCELAR HJ PQ NAO USO MAIS.. ESSE É UM DIREITO MEU.. SE NAO CANCELAREM VOU ACIONAR JUDICIALMENTE A EMPRESA

Adobe Community Professional
Correct answer by Axel Matt | Adobe Community Professional

Take a look here:

How to cancel your Adobe Creative Cloud plan or membership

If the above doesn't work, you will need to contact Chat

Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

TOPICS
Creative Cloud

Views

1.4K

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Aug 01, 2018 1
Adobe Community Professional ,
Aug 02, 2018

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Take a look here:

How to cancel your Adobe Creative Cloud plan or membership

If the above doesn't work, you will need to contact Chat

Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Aug 02, 2018 0
Adobe Community Professional ,
Aug 02, 2018

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Just to be complete: chat is 24/24 7/7. Phone support is during office hours only.

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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Aug 02, 2018 0
New Here ,
Aug 06, 2018

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Quero cancelar   a  assinatura  gratuita que fiz  por um mês. Nunca mais quero contato com essa empresa  que não dialoga com clientes.

Nem de graça quero e por favor cancele  meus dados do cartão de crédito,  vou escrever para Reclame  aqui, falar mal nas  redes sociais  se  não tiver  uma resposta no meu EMAIL de cancelamento.

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Aug 06, 2018 0
Adobe Community Professional ,
Aug 07, 2018

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You can either cancel by yourself (How to cancel your Adobe Creative Cloud plan or membership ) or you can contact Adobe via chat or phone. It takes 3 clicks to get to this screen (starting at adobe.com, clicking "contact us"):

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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Aug 07, 2018 0
New Here ,
Nov 20, 2018

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Chat is not 24/24 7/7. It is a llie. I tried right now and it is not available. It is closed.

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Nov 20, 2018 0
Adobe Community Professional ,
Nov 21, 2018

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English chat is 24/24 7/7 -- French chat is during office hours, so I suppose it depends on your region. I found out about the French limits, when I screenshot the French screens for France. So yes, it may be that chat is ​not​ available 24/24. I did use until now only the English version.

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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Nov 21, 2018 0
New Here ,
Apr 20, 2020

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It's a lie Adobe tell us that we can cancel in the web site. This option is not available. It's necessary to contact the support that never attends you.

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Apr 20, 2020 1