Quiero Cancelar suscripcion

New Here ,
Jun 01, 2018 Jun 01, 2018

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Buenos días,

Quiero cancelar la suscripción del Creative Cloud Photography plan (one-year), pero no tengo la opción para cancelarlo. Como lo puedo hacer?

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correct answers 1 Correct Answer

Adobe Employee , Jun 01, 2018 Jun 01, 2018
Hi Steffanyv5184837,Greetings for the day!Please use the below link to cancel the subscriptionHow to cancel your Adobe Creative Cloud plan or membershipPlease contact the support through call/chat for the cancellation requests and the billing queries:Contact Customer Care**Be sure to remain signed in with your Adobe ID before accessing the link above**You may also refer to the help document below:https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.htmlPlease go thro...

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Adobe Employee ,
Jun 01, 2018 Jun 01, 2018

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Hi Steffanyv5184837,

Greetings for the day!

Please use the below link to cancel the subscription

How to cancel your Adobe Creative Cloud plan or membership

Please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

You may also refer to the help document below:

https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Please go through the Adobe - Subscription Terms as well.

Thanks,

Sarita

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New Here ,
Jun 18, 2018 Jun 18, 2018

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Hola! Pudsiste cancelar la suscripción? Tengo el mismo problema. Alguien de Adobe te respondió??? Es increíble que una marca como Adobe no responda o no te de la posibilidad de contactarlo por otra via... indudablemente te obligan a renovar la suscripción, un desastre...

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New Here ,
Jun 18, 2018 Jun 18, 2018

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Hola, me toco contactarme por la página en ingles por medio del chat, fue la única forma... por que en chat de la página en español nunca me funciono.

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Community Beginner ,
Jun 26, 2018 Jun 26, 2018

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ENCUENTRO INSÓLITO QUE UNA MARCA COMO ADOBE NO TENGA UN REAL SERVICIO AL CLIENTE. Estoy muy desilusionado en este sentido, he tratado como  horas cancelar mi suscripción.

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Adobe Employee ,
Jun 18, 2018 Jun 18, 2018

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Hi Santiago,

Do you wish to cancel your subscription? Kindly Contact Customer Care for help.

Feel free to update the thread for more questions.

Thanks

Kanika

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Community Beginner ,
Jun 26, 2018 Jun 26, 2018

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KanikaS, that form IS NOT A SOLUTION FOR THIS PROBLEM... WE DONT HAVE THE "DELETE SUSCRIBE CHOICE"... IF YOU WANT TO KEEP YOUR CUSTOMERS, GIVE US A GOOD SUPPORT!!!

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New Here ,
Mar 18, 2019 Mar 18, 2019

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Coincido. Esto está muy mal. No pasa con las primeras marcas.  Es muy raro.

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New Here ,
Jul 04, 2018 Jul 04, 2018

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He seguido todos los pasos, que no concuerdan con lo que aparece en pantalla. Necesito cancelar mi suscripción. Me robaron el PC y hace dos meses que no puedo cancelar la versión para estudiantes.

No aporta en nada lo que aparece en la página. Me tiene muy frustrado.

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New Here ,
Aug 23, 2018 Aug 23, 2018

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NECESITO CANCELAR MI PLAN   Acrobat Pro DC con servicios (mensual)   ANTES DEL PLAZO DE RENOVACIÓN QUE ES EL 16/09/18, ¿ALGUIEN ME PUEDE AYUDAR?

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Adobe Community Professional ,
Aug 24, 2018 Aug 24, 2018

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https://forums.adobe.com/people/Bely+2017  wrote

, ¿ALGUIEN ME PUEDE AYUDAR?

Contact Customer Care

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
May 16, 2021 May 16, 2021

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Quiero cancelar mi plan pero me aparece una página en inglés que es mi país México  NO EXISTE...que puedo hacer yo no autorice el pago lo hizo un nieto sin saberlo y  hasta hoy me di cuenta por el estado de cuenta de mi banco...espero me den pronta respuesta

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Adobe Community Professional ,
May 16, 2021 May 16, 2021

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LATEST

How does your grandson have your credit card number?

 

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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