"Adobe Creative Cloud is needed to resolve the issue. Please click 'repair'..."

Explorer ,
Feb 10, 2019 Feb 10, 2019

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Hello all,

Since Friday, I have been receiving this annoying message on my computer.

I have put lots of effort in to fixing it but to no avail. Clicking "Repair" seems to solve the problem until the next time I reboot my PC at which point this comes back again. Additionally, doing a full uninstall and reinstall does not seem to fix it either, as rebooting causes this to pop up once again. The uninstall methods that I used include using the traditional method via the "Programs & Features" page on Windows as well as using Adobe's Creative Cloud uninstaller tool and neither have resolved this. Has anyone else been seeing this? And has anyone figured out a solution?

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Adobe Community Professional ,
Feb 10, 2019 Feb 10, 2019

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uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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New Here ,
Feb 10, 2019 Feb 10, 2019

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I have the same issue with the Mac version. EVERY time I reboot my Mac that error pops up and I have to reinstall Creative Cloud.

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Explorer ,
Feb 10, 2019 Feb 10, 2019

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When did this start happening to you? I only started seeing it on Friday. At this point I am convinced that it is a bug and not a corrupted installation. I have done everything I can to fix it. I even used a Clonezilla image to roll my entire computer back to the state that it was in on Christmas Eve (the last time I took a backup image). After booting up, Creative Cloud took an update and the issue came back immediately.

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New Here ,
Feb 10, 2019 Feb 10, 2019

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At least a month. I don't reboot very often at all, so I'm not sure when it appeared. I have tried all of the above (uninstall, clean up, reinstall, etc) but it's still happening.

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Explorer ,
Feb 10, 2019 Feb 10, 2019

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I wonder what it is about our systems that is causing this.

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Adobe Community Professional ,
Feb 10, 2019 Feb 10, 2019

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usually an antivirus, antimalware, or cleaner.

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Explorer ,
Feb 10, 2019 Feb 10, 2019

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All I use is Malwarebytes in conjunction with Windows Defender.

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New Here ,
Feb 10, 2019 Feb 10, 2019

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Why is this happening on both Windows and Mac?

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Adobe Community Professional ,
Feb 10, 2019 Feb 10, 2019

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see msg 8

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Explorer ,
Feb 10, 2019 Feb 10, 2019

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Hello,

I have tried this but the issue still persists.

Thank you

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Explorer ,
Feb 10, 2019 Feb 10, 2019

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Hello,

I have tried this but the issue still persists.

Thank you

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New Here ,
Feb 10, 2019 Feb 10, 2019

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I have tried this but the issue still persists.

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Adobe Community Professional ,
Feb 10, 2019 Feb 10, 2019

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using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Explorer ,
Feb 11, 2019 Feb 11, 2019

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As I expected, Adobe Customer Support is useless. All they do is say to do everything that I have already document as having tried. Keep in mind that they say this after I have already told them that I tried something multiple times unsuccessfully.

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Adobe Community Professional ,
Feb 11, 2019 Feb 11, 2019

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i'm not sure it's worth it, but you could reformat c harddrive (after securing everything you want to restore), reinstall your os, update your os and then install the cc desktop app and then install your programs.

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Explorer ,
Feb 11, 2019 Feb 11, 2019

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Yeah I have so much stuff on my machine that it is definitely not worth it. It would take me a whole weekend of doing nothing but sitting at my computer to get everything set back up the way I like it. I will just live with it until Adobe releases a patch to stop it from happening. For what it's worth, I regularly take Clonezilla backup images of my machine and I tried rolling back to my latest one (I think I mentioned this already). It was from Christmas Eve which was well before this started happening, but upon the initial boot after restoring, Creative Cloud installed an update and it started happening again.

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New Here ,
Feb 11, 2019 Feb 11, 2019

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It's certainly not worth reinstalling the ENTIRE machine just for this one bug. I would rather just delete CC and be done with it if they can't get it fixed.

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Explorer ,
Feb 11, 2019 Feb 11, 2019

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Well I'm finally home from work and just powered up my desktop for the first time since the weekend and so far, I have not received the error. Perhaps Adobe pushed another silent update today that fixed it?

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Adobe Community Professional ,
Feb 11, 2019 Feb 11, 2019

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if your cc app version changed, it's possible.

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Explorer ,
Feb 11, 2019 Feb 11, 2019

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Programs and Features lists 4.8.0.421 as the latest version.

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Explorer ,
Feb 12, 2019 Feb 12, 2019

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And it just happened again. I have no idea what is going on with this.

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Adobe Community Professional ,
Feb 12, 2019 Feb 12, 2019

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i updated to that version a few days ago and saw one anomaly (photoshop needed to be reinstalled), but otherwise have had no problems.

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Explorer ,
Feb 16, 2019 Feb 16, 2019

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Very unusual indeed. This crap is still happening to me.

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Explorer ,
Feb 18, 2019 Feb 18, 2019

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Extension Manager​ I meant to tag you in this since you apparently solved it.

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