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"Adobe Creative Cloud is needed to resolve the issue. Please click 'repair'..."

Explorer ,
Feb 10, 2019

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Hello all,

Since Friday, I have been receiving this annoying message on my computer.

I have put lots of effort in to fixing it but to no avail. Clicking "Repair" seems to solve the problem until the next time I reboot my PC at which point this comes back again. Additionally, doing a full uninstall and reinstall does not seem to fix it either, as rebooting causes this to pop up once again. The uninstall methods that I used include using the traditional method via the "Programs & Features" page on Windows as well as using Adobe's Creative Cloud uninstaller tool and neither have resolved this. Has anyone else been seeing this? And has anyone figured out a solution?

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"Adobe Creative Cloud is needed to resolve the issue. Please click 'repair'..."

Explorer ,
Feb 10, 2019

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Hello all,

Since Friday, I have been receiving this annoying message on my computer.

I have put lots of effort in to fixing it but to no avail. Clicking "Repair" seems to solve the problem until the next time I reboot my PC at which point this comes back again. Additionally, doing a full uninstall and reinstall does not seem to fix it either, as rebooting causes this to pop up once again. The uninstall methods that I used include using the traditional method via the "Programs & Features" page on Windows as well as using Adobe's Creative Cloud uninstaller tool and neither have resolved this. Has anyone else been seeing this? And has anyone figured out a solution?

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Feb 10, 2019 0
Adobe Community Professional ,
Feb 10, 2019

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uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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Feb 10, 2019 1
New Here ,
Feb 10, 2019

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I have the same issue with the Mac version. EVERY time I reboot my Mac that error pops up and I have to reinstall Creative Cloud.

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Feb 10, 2019 0
Explorer ,
Feb 10, 2019

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When did this start happening to you? I only started seeing it on Friday. At this point I am convinced that it is a bug and not a corrupted installation. I have done everything I can to fix it. I even used a Clonezilla image to roll my entire computer back to the state that it was in on Christmas Eve (the last time I took a backup image). After booting up, Creative Cloud took an update and the issue came back immediately.

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Feb 10, 2019 0
New Here ,
Feb 10, 2019

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At least a month. I don't reboot very often at all, so I'm not sure when it appeared. I have tried all of the above (uninstall, clean up, reinstall, etc) but it's still happening.

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Feb 10, 2019 0
Explorer ,
Feb 10, 2019

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I wonder what it is about our systems that is causing this.

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Feb 10, 2019 0
Adobe Community Professional ,
Feb 10, 2019

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usually an antivirus, antimalware, or cleaner.

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Feb 10, 2019 1
Explorer ,
Feb 10, 2019

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All I use is Malwarebytes in conjunction with Windows Defender.

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Feb 10, 2019 0
New Here ,
Feb 10, 2019

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Why is this happening on both Windows and Mac?

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Feb 10, 2019 0
Adobe Community Professional ,
Feb 10, 2019

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see msg 8

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Feb 10, 2019 1
Explorer ,
Feb 10, 2019

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Hello,

I have tried this but the issue still persists.

Thank you

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Feb 10, 2019 0
Explorer ,
Feb 10, 2019

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Hello,

I have tried this but the issue still persists.

Thank you

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Feb 10, 2019 0
New Here ,
Feb 10, 2019

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I have tried this but the issue still persists.

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Feb 10, 2019 0
Adobe Community Professional ,
Feb 10, 2019

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using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Feb 10, 2019 1
Explorer ,
Feb 11, 2019

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As I expected, Adobe Customer Support is useless. All they do is say to do everything that I have already document as having tried. Keep in mind that they say this after I have already told them that I tried something multiple times unsuccessfully.

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Feb 11, 2019 0
Adobe Community Professional ,
Feb 11, 2019

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i'm not sure it's worth it, but you could reformat c harddrive (after securing everything you want to restore), reinstall your os, update your os and then install the cc desktop app and then install your programs.

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Feb 11, 2019 0
Explorer ,
Feb 11, 2019

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Yeah I have so much stuff on my machine that it is definitely not worth it. It would take me a whole weekend of doing nothing but sitting at my computer to get everything set back up the way I like it. I will just live with it until Adobe releases a patch to stop it from happening. For what it's worth, I regularly take Clonezilla backup images of my machine and I tried rolling back to my latest one (I think I mentioned this already). It was from Christmas Eve which was well before this started happening, but upon the initial boot after restoring, Creative Cloud installed an update and it started happening again.

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Feb 11, 2019 0
New Here ,
Feb 11, 2019

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It's certainly not worth reinstalling the ENTIRE machine just for this one bug. I would rather just delete CC and be done with it if they can't get it fixed.

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Feb 11, 2019 0
Explorer ,
Feb 11, 2019

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Well I'm finally home from work and just powered up my desktop for the first time since the weekend and so far, I have not received the error. Perhaps Adobe pushed another silent update today that fixed it?

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Feb 11, 2019 0
Adobe Community Professional ,
Feb 11, 2019

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if your cc app version changed, it's possible.

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Feb 11, 2019 0
Explorer ,
Feb 11, 2019

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Programs and Features lists 4.8.0.421 as the latest version.

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Feb 11, 2019 0
Explorer ,
Feb 12, 2019

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And it just happened again. I have no idea what is going on with this.

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Feb 12, 2019 0
Adobe Community Professional ,
Feb 12, 2019

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i updated to that version a few days ago and saw one anomaly (photoshop needed to be reinstalled), but otherwise have had no problems.

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Feb 12, 2019 1
Explorer ,
Feb 16, 2019

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Very unusual indeed. This crap is still happening to me.

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Feb 16, 2019 0
Explorer ,
Feb 18, 2019

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Extension Manager​ I meant to tag you in this since you apparently solved it.

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Feb 18, 2019 0
Explorer ,
Feb 18, 2019

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Does anyone have any other suggestions?    

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Feb 18, 2019 0
Adobe Community Professional ,
Feb 18, 2019

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There's this Help page covering the error that you get:

» Adobe Creative Cloud, needed to resolve this problem, is missing or damaged

I would suggest doing a clean removal by using the 'Adobe CC Cleaner Tool​', followed by a reinstall of the 'Creative Cloud desktop app' - as written under "Solution 3". Be sure to use an Administrator account / use the "Run as Administrator" context menu entry when executing the Cleaner Tool and the 'Creative Cloud desktop app' installer.

Personally said, I doubt that any of your Antivirus software is the culprit here. Despite using Windows Defender, everything works fine for me. Never did this window popped up on my end.


Best Regards, Maurice

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Feb 18, 2019 1
Explorer ,
Feb 23, 2019

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I am sorry I did not see this when you posted it, as I was writing my last message at the time when yours was posted. Thank you for sharing the link, but unfortunately, I was not able to get it to work properly despite trying multiple times.    

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Feb 23, 2019 0
Explorer ,
Mar 04, 2019

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Jeff A Wright​ I noticed that you locked the post in which we were originally talking in, so I will post an update here: I contacted Customer Support, and unfortunately doing so was not helpful, as they merely repeated the same steps that I have already tried myself. Is there any further recourse that I have for solving this? Additionally, are there any plans for the Adobe Creative Cloud team to release a new update soon that would fix this problem? If a bug fix is in the works, I would be willing to live with this problem until it gets published.

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Mar 04, 2019 0
Adobe Employee ,
Mar 04, 2019

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I am sorry to hear that, David.  I did lock the other discussion as new posters were not gaining value from the contents of the discussion.

Can you please update this public forum discussion with your case number, and I will be happy to review the interaction.  Information on how to locate and update your recent support cases can be found at View Adobe Support cases .

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Mar 04, 2019 1
Explorer ,
Mar 06, 2019

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Jeff A Wright​ I do not have the case number unfortunately, but it does not matter because they did not say anything useful anyway. They just repeated the same things that I have already tried.    

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Mar 06, 2019 0
Adobe Employee ,
Mar 06, 2019

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I am sorry to hear that, David.  As part of the troubleshooting process you will be walked through the steps listed in Adobe Creative Cloud, needed to resolve this problem, is missing or damaged .    Once it has been verified that the listed steps are not solving your error can the support case then be escalated.

If you do wish to resolve the error, then please work directly with our support team at Contact Customer Care , the suggestions which have been offered in the different public forum discussions have not resolved the error for you so a direct investigation will be necessary,

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Mar 06, 2019 1
Explorer ,
Mar 11, 2019

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Jeff A Wright​ Here is my case number from my latest failed attempt to resolve the issue with Adobe Customer Support: ADB-6234285-H8D5

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Mar 11, 2019 0
Adobe Employee ,
Mar 12, 2019

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I am sorry to hear that, David.  Case ADB-6234285-H8D5 is still open and pending your response.

What type of a Creative Cloud membership are you using, David?  When I reviewed your support case I did not see any active memberships under the account you used to open your support case.

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Mar 12, 2019 0
Explorer ,
Mar 13, 2019

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Anyone at Adobe who claims they have resolved this issue hasn't done their research.

I have been through multiple instances of installing, reinstalling, sorting out, sifting and deleting multiple files, working directly with Adobe Support controlling my screen on more than one occasion.

I have followed the steps Adobe Support then provided for me here, multiple times - and then, after a restart or two, the issue comes up again. I was pleased to see that the issue appeared to be resolved after over an hour connected to Adobe Support on a recent support ticket - only to see the very next day, after a restart, Adobe Creative Cloud once agains needs to "REPAIR" its installation, which takes over an hour of downloads and reinstalls.

The answer, as far as I am concerned, is clear: ADOBE, YOU HAVE A BUG - this has been going on since 2017 and yet your support staff keep posting the same tired steps which DO NOT RESOLVE THE ISSUE:

https://forums.adobe.com/thread/2382298

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Mar 13, 2019 3