"Creative Cloud Installer.app" crashes and does not install anything.

Community Beginner ,
Nov 05, 2020

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The 'Creative_Cloud_Installer.dmg' opens, I open the 'Creative Cloud Installer.app' which is in the disk image. This app opens, asks me for account authorisation, i enter my mac os password. It begins installing then closes suddenly. At this point the .dmg is unmounted and deleted too. I can see no sign of it having installed anything. WHAT is going on??

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Creative Cloud, Installation

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1 Correct Answer

Community Beginner , Nov 05, 2020
Matt5C3C Community Beginner , Nov 05, 2020
hmm so after using the 'creative cloud cleaner tool' and the 'creative cloud uninstaller.app' and a couple of restarts, the installer has now got to the end and creative cloud has opened! Very weird. creative cloud cleaner tool:https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html creative cloud uninstaller:https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html 

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Matt5C3C AUTHOR
Community Beginner ,
Nov 05, 2020

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...I should clarify; I'm using Mac OS 10.14.6 and downloaded the installer .dmg from this page: https://www.adobe.com/creativecloud/desktop-app.html

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Community Beginner ,
Nov 05, 2020

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hmm so after using the 'creative cloud cleaner tool' and the 'creative cloud uninstaller.app' and a couple of restarts, the installer has now got to the end and creative cloud has opened! Very weird.

 

creative cloud cleaner tool:

https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

creative cloud uninstaller:

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

 

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